Summary
Overview
Work History
Education
Skills
References
Timeline
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Raven Andrews

Tampa,FL

Summary

Accomplished Regional Business Manager with a proven track record in enhancing productivity and driving operational efficiency. Demonstrates expertise in strategic planning and market analysis, complemented by exceptional negotiation and communication skills that consistently exceed performance targets. Skilled in fostering collaborative relationships across diverse teams to propel regional growth and profitability while aspiring to leverage leadership capabilities for continued business advancement. Additionally, recognized for empathy in customer service with specialized skills in conflict resolution, data entry, and customer relationship management for over 10 years.

Overview

7
7
years of professional experience

Work History

Regional Business Office Manager

Melanated Beauty Spa
Saint Petersburg, FL
12.2023 - 11.2024
  • Created and implemented regional business office policies and procedures.
  • Developed and managed budget for regional business office operations.
  • Managed staff of five in the regional business office including hiring, training and performance evaluations.
  • Resolved complex customer inquiries regarding charges, payments and account balances.
  • Collaborated with other departments to develop strategies to optimize operational efficiency.
  • Implemented new software systems to streamline workflow processes within the business office.
  • Supervised business office staff and administrators, driving office operations.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Evaluated office processes to report opportunities for improvement to leadership.
  • Monitored office inventory to maintain supply levels.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
  • Attended and participated in continuing educational programs to optimize job performance.
  • Performed human resources functions by conducting new hire orientation and administering benefits.

Beauty Advisor

Inktel
Fort Lauderdale, FL
05.2023 - 11.2023
  • Provided customers with product advice and recommendations based on their individual needs.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.

Academic Advisor

Strayer University
Miramar, FL
11.2020 - 04.2023
  • Assisted with development of best-in-class solutions for internal and external customers.
  • Counseled students in career planning, job placement and academic goals.
  • Worked collectively with education professionals to deliver in-school counseling support for identified students.
  • Created and reviewed reports to determine effectiveness of counseling program and make improvements.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Advised students on course selection, pathways and career options.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Evaluated student needs and developed educational plans, fostering academic progress.
  • Coordinated with faculty and staff to aid in resolution of academic problems.
  • Guided students in setting goals and achieving educational objectives.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.

Account Manager

Homes.com
Tallahassee, Florida
01.2018 - 11.2020
  • Strengthened online presence to capitalize on emerging trends.
  • Worked closely with executive team to outline company goals and transfer goals to account holders.
  • Trained and supported junior account management professionals to increase company revenue.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Gave extensive support to key accounts in sales, technical and business areas.
  • Developed and implemented advertising strategies to drive substantial growth in Real Estate and Marketing areas.
  • Cultivated deep knowledge of customer businesses and relationship to company objectives.

Customer Support Specialist

Automated Health Systems Inc
Tallahassee, Florida
09.2018 - 01.2019
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced healthcare environment.
  • Documented conversations with customers to track requests, problems and solutions.
  • Responded quickly to customer inquiries, needs and problems.

Education

Bachelor of Science - Interdisciplinary Humanities

The Florida State University
2018

MBA - Business Administration

Strayer University
Washington, DC

Skills

  • Operations management
  • Sales management
  • Staff training and development
  • Business operations management
  • Document management
  • Team building
  • Records management
  • Financial administration
  • Event coordination
  • Workflow planning
  • Office management software
  • Office inventory oversight
  • Contract negotiations
  • Scheduling and calendar management
  • Office administration
  • Employee onboarding

References

References Available Upon Request

Timeline

Regional Business Office Manager

Melanated Beauty Spa
12.2023 - 11.2024

Beauty Advisor

Inktel
05.2023 - 11.2023

Academic Advisor

Strayer University
11.2020 - 04.2023

Customer Support Specialist

Automated Health Systems Inc
09.2018 - 01.2019

Account Manager

Homes.com
01.2018 - 11.2020

Bachelor of Science - Interdisciplinary Humanities

The Florida State University

MBA - Business Administration

Strayer University

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Raven Andrews