Raven Aragon
San Antonio,Texas
Summary
Detail-oriented Data Solutions Analyst with years of experience conducting analysis and research to develop solutions to common technical problems. Polished in formulating improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
11
11
years of professional experience
Work History
Data Solutions Advisor/Technical Concierge
ClearCompany
San Antonio, Texas (Remote)
05.2021 - Current
- Provide technical support to clients, troubleshooting software issues and resolving inquiries promptly and effectively.
- Collaborate with cross-functional teams to ensure seamless implementation of SaaS products and services for clients.
- Conducte training sessions for clients to enhance their understanding of software features and functionality.
- Act as a liaison between clients and internal development teams, conveying feedback and advocating for client needs.
- Develope and maintained comprehensive documentation and resources to assist clients in utilizing software effectively.
- Proactively identify opportunities for process improvement and efficiency within the technical support function.
- Manage client accounts, maintaining accurate records of interactions and ensuring timely resolution of issues.
- Stay abreast of industry trends and best practices in SaaS technology to provide informed recommendations and support to clients.
Client Resolution Specialist
WebTPA
San Antonio, TX
10.2019 - 05.2021
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
- Drafted correspondence to customers regarding resolutions of their issues.
- Developed a database of frequently asked questions and answers for customer service representatives to reference when responding to inquiries.
- Researched complex customer service requests involving multiple departments and personnel within the organization.
- Interacted with internal departments such as sales, billing, collections, and technical support. to ensure complete resolution of customer issues.
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
Business Operations Specialist
United HealthCare
10.2018 - 10.2019
- Developed and implemented business process optimization strategies to improve operational efficiency.
- Analyzed current business processes and identified areas for improvement.
- Provided guidance and support to management on best practices related to operations and business strategy.
- Created performance reports for the senior leadership team on a regular basis.
- Drafted presentations for executive-level meetings highlighting key performance metrics relevant to the company's goals.
- Implemented data analytics tools to monitor progress against established KPIs.
- Assisted in developing long-term strategic plans that aligned with corporate objectives.
- Tracked customer satisfaction levels through surveys or other methods of feedback gathering.
Teacher
Luv N Care Day Care
09.2015 - 06.2018
- Developed and implemented lesson plans based on curriculum objectives.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
Direct Support Professional III
Lubbock State Supported Living Center
05.2013 - 09.2015
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, and reported any changes or concerns to the supervisor.
- Provided guidance and support to ensure the safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Education
Associates of Arts -
San Antonio College
12-2023
Diploma -
Heidelberg High School
Skills
- Customer Service
- Healthcare
- Microsoft Office
- Technical Assistance
- Helpdesk Operations
- Call Management
- Application Installations
- Data Compiling
- Technical Background
- Debugging
- Trend Analysis
- Support Services
- Troubleshooting and Diagnostics
- Customer Relationship Management
- Failure Resolution
- Verbal and Written Communication
- Technical Documentation
Timeline
Data Solutions Advisor/Technical Concierge
ClearCompany
05.2021 - Current
Client Resolution Specialist
WebTPA
10.2019 - 05.2021
Business Operations Specialist
United HealthCare
10.2018 - 10.2019
Teacher
Luv N Care Day Care
09.2015 - 06.2018
Direct Support Professional III
Lubbock State Supported Living Center
05.2013 - 09.2015
Associates of Arts -
San Antonio College
Diploma -
Heidelberg High School
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