Raven Bailey
Lagrange,GA
Summary
Organized Patient Service Representative with five years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Services Coordinator
Emory Clinic
10.2016 - 10.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Respected patients by recognizing rights and maintaining confidentiality.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Team Leader
Tractor Supply Company
03.2016 - 10.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
Server
Rogers Bar-B-Que
03.2010 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Nursing
Columbus State University
Columbus, GAHigh School Diploma -
LaGrange High School
La Grange, GA05.2004
Skills
- Adaptability
- Excellent Communication
- Appointment Scheduling
- Telephone Etiquette
- Empathy and Compassion
- Patient Registration
- Interpersonal Skills
- Healthcare Systems Knowledge
- Critical Thinking
- Attention to Detail
- Multitasking Abilities
- Time Management
- Insurance Verification
Timeline
Patient Services Coordinator
Emory Clinic
10.2016 - 10.2021
Team Leader
Tractor Supply Company
03.2016 - 10.2016
Server
Rogers Bar-B-Que
03.2010 - 03.2015
No Degree - Nursing
Columbus State University
High School Diploma -
LaGrange High School
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