Raven Bailey
Columbia,SC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
Columbia, SC
04.2024 - 11.2024
- Processing transactions accurately and efficiently in a challenging environment
- Ensuring clients are quickly connected to the appropriate teammate in order to meet the needs
- Providing a positive client experience that leads to improved client satisfaction
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information
Customer Service Representative (Remote)
TEKsystems
Columbia, South Carolina
09.2023 - 03.2024
- Demonstrates proficiency in utilizing all processes, policies, procedures, and system updates to ensure that all eligibility determinations, reviews, and changes are completed accurately with satisfactory documen
- Uses various information sources, electronic tools, and systems provided by the Department to make timely eligibility determinations.
- Documents all notes and steps clearly and completely for review and hand-off to other specialists.
Patient Care Representative
Call 4 Health
Columbia, South Carolina
09.2021 - 09.2022
- Provides excellent, consistent and compassionate quality customer service to client’s patients while meeting or exceeding quality assurance scores
- Process all calls in an efficient and courteous manner
- Responsible for scheduling and re-scheduling patient appointments.
Customer Service Representative
Palmetto GBA (BCBS)
Columbia, SC
09.2021 - 09.2017
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Review claims for corrections, denials, and errors to ensure timely payments
- Research and process claims according to business regulations, internal standards and processing guidelines
- Verify the coding of procedure and diagnosis codes for correct payment
Education
High School Diploma -
Brighton High School
Brighton, MA06-2013
Some College (No Degree) - Nursing Practice
ECPI University
ColumbiaSkills
- Organization skills
- Computer Literacy
- Call center procedures
- Empathy and patience
- Multi-task management
- Attention to detail
- Courteous demeanor
- Medical terminology
- Opening and closing accounts
- Documentation
- Collaborating
- Critical thinking
- Strong work ethic
- Scheduling
- Relationship building
- Paperwork processing
- Payment processing
- Data collection
- Typing 70 wpm
- Multitasking and organization
- Tracking complaints
- Customer relations
- Proofreading
- Call center operations
- Credit card payment processing
- Researching
- Service upselling
- Problem resolution
Timeline
Customer Service Representative
Teleperformance
04.2024 - 11.2024
Customer Service Representative (Remote)
TEKsystems
09.2023 - 03.2024
Patient Care Representative
Call 4 Health
09.2021 - 09.2022
Customer Service Representative
Palmetto GBA (BCBS)
09.2021 - 09.2017
High School Diploma -
Brighton High School
Some College (No Degree) - Nursing Practice
ECPI University
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