Raven Banks
Porter,Texas
Summary
A flexible professional who enjoys learning new skills and quickly adapts to organizational changes. High-energy, confident professional with an infectious enthusiasm. A highly organized and friendly professional, able to establish long-term, positive and fun relationships with customers and co-workers. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Call Center Customer Service Supervisor
Woodforest National Bank
07.2022 - 09.2023
- Providing quality customer service with handling high call volumes on a daily basis and identifying opportunities to enhance customers satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance, coached and trained to improve weak areas.
Team Lead
Target
06.2018 - 01.2022
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Established strong vendor relationships to maintain and support business.
- Conducted regular store audits to verify compliance with company policies.
- Trained new team members by relaying information on company procedures and safety requirements.
Patient Service Representative
Baton Rouge General Hospital
02.2017 - 05.2018
- Scheduling, rescheduling, and canceling patient appointments as required.
- Entered patient demographic and insurance data into electronic medical record system.
- Providing instructions to patients to ensure that they are prepared for examinations and procedures.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Clerical Office Manager
Adon's Trucking
05.2015 - 01.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Created, maintained and updated filing systems for paper and electronic documents.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
High School Diploma -
McKinley Senior High School
Baton Rouge, LA05.2015
Skills
- Good communication skills
- Call Center
- Clerical Experience
- Problem-solving
- Typing
- Medical terminology
- Medical Scheduling
- Hospital Experience
- Inventory Control
- Data Analytics
- Operations Management
- Schedule Development
Certification
- Microsoft Word, Present
- Excel, Present
Timeline
Call Center Customer Service Supervisor
Woodforest National Bank
07.2022 - 09.2023
Team Lead
Target
06.2018 - 01.2022
Patient Service Representative
Baton Rouge General Hospital
02.2017 - 05.2018
Clerical Office Manager
Adon's Trucking
05.2015 - 01.2017
High School Diploma -
McKinley Senior High School
- Microsoft Word, Present
- Excel, Present
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