Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Raven Baucom

Lancaster,South Carolina

Summary

Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.

Overview

12
12
years of professional experience

Work History

Business Office Manager

White Oak Manor Of Lancaster
09.2022 - Current
  • Verify insurance benefits for approval of new admissions.
  • Complete admission conferences with resident representatives.
  • Communicate with other departments within the company to address patient care needs, paysource, and discharge planning.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Assist with Nursing Home Medicaid applications and calculate estimated liability for patients pending Medicaid approval.
  • Maintain accurate financial records; physical and electronic.
  • Apply patient payments to proper accounts within and outside the company.
  • Ensure compliance with Medicare and Social Security Administration procedures and guidelines.

Quality Information Manager

White Oak Manor Of Lancaster
02.2020 - 09.2022
  • Conducted regular audits of information systems to identify areas for improvement and mitigate potential risks.
  • Assigned and sequenced accurate ICD 10 codes for new and existing patients.
  • Communicated with pharmacy on a regular bases to ensure medication orders were received.
  • Provided hard copies of monthly physician orders to nurses units.
  • Clarified physicians orders as necessary with nurses and physicians.

Certified Pharmacy Technician

CVS Pharmacy
07.2012 - 04.2020
  • Communicated with doctors' offices and medical clinics regarding medication dosage, refills and patient information
  • Delivered prompt, courteous service over a busy multi-line phone system
  • Ensured patient privacy by recording HIPPA paperwork and abiding by regulations
  • Monitored inventory control system to ensure stock rotation and current expiration dates
  • Maintained 100% of pharmacy supplies (ie: labels, vials, etc)
  • Swiftly and accurately resolved dosage complications, including dangerous drug interactions to safeguard patient health
  • Recorded patient information in computerized software and consulted records for every transaction to ensure safety and health of customers
  • Received incoming inventory and verified quantities against shipping paperwork
  • Processed and resolved insurance claims and submitted orders for billing via computerized system
  • Organized and maintained inventory to ensure adequate supply and informed buyer of possible shortages
  • Achieving performance scores of 85% and higher in all metrics
  • Trained new colleagues on pharmacy processes.

Education

Certified Pharmacy Technician (CPhT) (PTCB) -

South Carolina Pharmacy Board
Columbia, SC
09.2014

High School Diploma -

Piedmont High School
Monroe, NC
05.2007

Skills

  • Office Management
  • Credit and Collections
  • Records Management
  • Knowledge of pharmaceutical products
  • Precise mathematical processing
  • Proficiency in data entry
  • Problem resolution abilities
  • Insurance resolution
  • Medical coding
  • Record processing and management
  • Compliance of all State and National Pharmacy Laws
  • Troubleshooting office hardware and software

Timeline

Business Office Manager

White Oak Manor Of Lancaster
09.2022 - Current

Quality Information Manager

White Oak Manor Of Lancaster
02.2020 - 09.2022

Certified Pharmacy Technician

CVS Pharmacy
07.2012 - 04.2020

Certified Pharmacy Technician (CPhT) (PTCB) -

South Carolina Pharmacy Board

High School Diploma -

Piedmont High School

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Raven Baucom