Summary
Overview
Work History
Education
Skills
Timeline
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Raven Belcher

Atlanta,GA

Summary

Logical Data Analyst with experience producing intelligence to enhance business planning and operations. Well-versed in business needs and practices, regulatory requirements and internal control systems. Highly successful at leveraging data trends and patterns.

Overview

10
10
years of professional experience

Work History

Technical Data Analyst

Ulta Beauty Inc.
01.2023 - Current
  • Partner with other stakeholder teams across business units to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
  • Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
  • Perform requirement analysis, maintain data flow processes, interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations.
  • Conducting meetings and presentations to share ideas and findings.

Senior Clerk

Carmax Autocare Center
01.2020 - 01.2023
  • Completed miscellaneous work requests to support the CarMax Customer Service department. This includes preparing and processing customer correspondence, data entry and account notation in company account management systems as a follow up to customer inquiries.
  • Worked with team members, other departments, store locations, and external vendors to resolve customer questions/concerns.
  • Received, sorted, reviewed and distributed incoming and outgoing mail
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.

Client Service Coordinator

Banfield The Pet Hospital
05.2018 - 01.2020
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Obtained and processed payments from clients for products and services.
  • Received parcels, routed mail and opened packages for staff.
  • Maintained office supply inventory and placed orders to meet demand.
  • Handled diverse needs for clients in-person, by phone or through email.

Customer Service Representative

Chime Solutions
07.2017 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Nike
04.2014 - 07.2017
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Associate of Science - Business Administration and Management

Atlanta Metropolitan State College
Atlanta, GA
05.2018

Skills

  • Nonlinear Optimization
  • Project Management
  • Data Architecture
  • ISO-9100 Standards
  • Microsoft Excel
  • Sybase Database
  • Microsoft PowerPoint
  • Planning & Organizing
  • Organizational Skills

Timeline

Technical Data Analyst

Ulta Beauty Inc.
01.2023 - Current

Senior Clerk

Carmax Autocare Center
01.2020 - 01.2023

Client Service Coordinator

Banfield The Pet Hospital
05.2018 - 01.2020

Customer Service Representative

Chime Solutions
07.2017 - 05.2018

Customer Service Representative

Nike
04.2014 - 07.2017

Associate of Science - Business Administration and Management

Atlanta Metropolitan State College

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Raven Belcher