Summary
Overview
Work History
Education
Skills
Timeline
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Raven Berkey

Aliquippa ,PA

Summary

Highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at fostering productive, efficient task completion through empathy, active listening, and motivational interviewing. Skilled in crisis intervention and direct service supports, recovery plan development, and community resource connectivity. Excels in communication, team collaboration, and adapting to diverse client needs to support overall wellness and recovery.

Overview

5
5
years of professional experience

Work History

Quality Assurance & Outreach Coordinator PAGHN

First Choice Services
Charleston, WV
11.2024 - Current
  • Participated in planning meetings with internal teams regarding upcoming outreach initiatives.
  • Cultivated relationships with key stakeholders within the community.
  • Attended networking events as a representative of the organization.
  • Assisted in developing strategies for assessing the effectiveness of help line specialists through live call monitoring.
  • Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
  • Created detailed reports on Quality Assurance activities for management review.
  • Trained personnel on proper use of equipment and techniques used in Quality Assurance activities.
  • Collaborated with other team members to perform internal QA audits.
  • Created reports summarizing findings from inspections and tests conducted.
  • Identified quality problems and recommended solutions.
  • Participated in team meetings regarding program goals and objectives.
  • Attended conferences related to outreach work in order to stay current on best practices.

Program Administrator

Marion County Health Department
Fairmont, West Virginia
06.2020 - Current
  • Drafted documents, such as proposals, reports, presentations, memorandums, or letters, related to program operations.
  • Participated in outreach activities, such as community forums, or media events, related to program initiatives.
  • Researched best practices in areas relevant to specific program initiatives.
  • Provided technical assistance to staff on operational issues related to the program.
  • Developed and implemented program policies and procedures.
  • Recruited and supervised personnel assigned to work on projects within the scope of the program.
  • Monitored financial resources, budgets, and expenditures for program activities.
  • Reviewed contracts between vendors and organizations providing services.
  • Managed day-to-day operations associated with running a successful program.
  • Identified potential funding sources for new or existing program initiatives.
  • Cultivated relationships with stakeholders, including government officials, and representatives from partner agencies involved in delivering services through the program.
  • Prepared monthly reports summarizing progress toward goals and objectives of the program.
  • Coordinated meetings, conferences, and special events related to the program.
  • Collected key program data and analysis to support continuous improvement.
  • Organized and maintained documents, files, and records.

Peer Recovery Coach Professional

Marion County Health Department
Fairmont
06.2020 - Current
  • Attended staff meetings with supervisors to review best practices for working with recovering individuals.
  • Collaborated with other service providers to ensure quality care for clients.
  • Assisted clients in identifying personal goals and creating strategies for achieving them.
  • Educated community members on the importance of peer-based recovery support systems.
  • Provided crisis intervention services when needed, including referring clients to emergency services if necessary.
  • Maintained individuals' records, tracked progress, and documented interactions with clients.
  • Referred individuals for community support outside of treatment and medical providers.
  • Monitored progress of individuals throughout their recovery journey by facilitating regular check-ins.
  • Connected individuals with appropriate aftercare services, such as sober living homes, transitional housing, MAT, mutual aid groups, therapy, counseling, and outpatient programs.
  • Participated in continuing education opportunities related to substance use disorders or mental health conditions.
  • Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
  • Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
  • Provided peer recovery support to individuals in various stages of recovery from substance use disorder and/or a mental health diagnosis/crisis.

Education

Business Administration

Liberty University
Lynchburg, VA

Some College (No Degree) - Criminal Justice/Forensics

Mountain State University
Beckley, WV

Some College (No Degree) - Phlebotomy

New River Community And Technical College
Beaver, WV

Additional Education & Information

Skills

  • Resource Navigation
  • File and Record Keeping
  • Crisis Response
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Effective Communication
  • Attention to Detail
  • Adaptability and Flexibility
  • Organizational Leadership
  • Personnel Supervision
  • Recovery assistance and support
  • Rapport Building

Timeline

Quality Assurance & Outreach Coordinator PAGHN

First Choice Services
11.2024 - Current

Program Administrator

Marion County Health Department
06.2020 - Current

Peer Recovery Coach Professional

Marion County Health Department
06.2020 - Current

Business Administration

Liberty University

Some College (No Degree) - Criminal Justice/Forensics

Mountain State University

Some College (No Degree) - Phlebotomy

New River Community And Technical College

Additional Education & Information

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