Raven Blackburn

-Coordinate logistics and support execution of community-focused programs and events such as joy kit activations with United Way of Dane County, Project Helping and Community Giving Campaign.

- Manage administrative functions and provide responsive customer support for our grant administration program and social impact engagement requests.

- Serve as primary contact for internal teams, external partners, and vendors to ensure seamless events and/or product delivery.

- Tracked program performance and contributed to reporting on engagement and impact metrics for programs such as our Maximizer Society and AMFAM Scholarship.

• Serve as our WI Designated State Resource who leads the agency lifecycle process for our sales operations in the state. This includes managing agent retirement, termination, open agency opportunities, and the onboarding process.
• Support project management initiatives by tracking deadlines, maintaining comprehensive project documentation, and communicating progress updates to the sales leadership team and agency field force.
• Work with the sales leadership and support team to identify and fulfill their project and program documentation requirements, ensuring all necessary information is available and up to date.
• Manage coordination, scheduling, and setting-up department meetings for sales leadership.
• Handle documents related to standard processes such as invoices and bills for the state.

• Worked with brokerage departments to ensure business is processed appropriately including managing incoming workflow, initiating policy changes, and managing policy documentation.
• Placed business with brokerage partners by working with Agents to fully understand the customers’ needs and determining acceptability of partner insurance coverage based on underwriting guidelines or rules that best meet the needs of the customer.
• Resolved questions and issues related to applications or policies issued by our vendors.
• Initiated and maintained positive relationships with Agents to promote brokerage and alliance sales.

• Maintained knowledge of vendor websites, forms, and territories to assist B&A team and Agents effectively and efficiently with the placement of new business and retention of current business.
• Resolved questions and issues related to applications or policies issued by our vendors.
• Initiated and maintained positive relationships with the field to promote B&A sales.

• Investigated, negotiated, and processed casualty insurance claims.
• Secured statements and communicated with all parties as needed to obtain information to determine proximate cause of loss.
• Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility and liability.
• Demonstrated expertise in complex policy language interpretation, offering guidance to colleagues on nuanced claims scenarios.
• Collaborated with other departments to improve overall organizational effectiveness in addressing customer needs.