Raven Bolden

Received and handled over 80+ inbound calls, assisting patients with scheduling their Flu shots, as well as COVID-19 vaccine shot.

Utilized maps, to assist and help determine vaccination location for patient, according to address VERNAD by patient.

Ability to perform and handle outbound follow up calls to patients regarding their 2nd vaccination appointment, and/or to assist with unresolved issues.

Handled over 80+ inbound calls daily, assisting patients with refilling their Walmart "mail order" prescriptions.

Possessed the skills and ability to complete a 75% work load, that involved; follow Up calls, and/or emails, until patient issue was resolved.

Ability to adapt to change, while some days only handling and performing outbound calls to patients to inform them of account balances.