Raven Broadhead
Summary
Dedicated Senior Caregiver at Right At Home Health Care, skilled in compassionate care and medication administration. Enhanced patient wellbeing through effective communication and diligent monitoring, fostering trust with families. Proven ability to improve health outcomes and provide mobility support, ensuring a safe and nurturing environment for all clients.
Professional caregiver with solid experience in providing compassionate, personalized care. Strong focus on collaboration, reliability, and adaptability to meet changing needs. Skilled in administering medication, assisting with daily living activities, and maintaining safe, supportive environment. Known for empathy, patience, and effective communication.
Overview
9
9
years of professional experience
Work History
Senior Caregiver
Right At Home Health Care
01.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Developed strong rapport with patients and families, fostering trust and open communication.
Behavioral Health Aide
Baypointe Hospital
02.2021 - 01.2025
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Demonstrated empathy and kindness to display positive character traits.
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
Customer Service Representative
Alorica
11.2017 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Can navigate multiple applications while doing research to resolve issues
Housekeeping Attendant
Mobile Infirmary Medical Center
11.2016 - 11.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
Cashier Trainer
KFC
08.2016 - 11.2016
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Operated POS system to complete cash, credit and check transactions.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
Education
High School Diploma -
Cf Vigor High School
Mobile, AL05.2016
Skills
- Compassionate Care
- Mental Health Support
- Medication administration
- Housekeeping tasks
- Mobility support
- Patient assistance
- Fall prevention
- Compassionate caregiving
- First aid and safety
- Dementia care
- Infection control
- Adaptability and flexibility
- First aid and CPR
Timeline
Senior Caregiver
Right At Home Health Care
01.2025 - Current
Behavioral Health Aide
Baypointe Hospital
02.2021 - 01.2025
Customer Service Representative
Alorica
11.2017 - 02.2021
Housekeeping Attendant
Mobile Infirmary Medical Center
11.2016 - 11.2017
Cashier Trainer
KFC
08.2016 - 11.2016
High School Diploma -
Cf Vigor High School
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