Raven Brooks
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Proactive Store Team Leader with strong retail background and excellent team leadership abilities. Exceeds sales and service targets regularly by empowering employees to surpass customers' expectations. Approaches operational needs with balanced strategies serving business and customer needs.
Overview
8
8
years of professional experience
Work History
Residential Security Officer
Allied Security Service
12.2023 - 06.2024
- Ensured compliance with all applicable regulations and policies pertaining to residential security operations.
- Increased resident satisfaction, addressing concerns promptly and professionally.
- Conducted thorough investigations into reported incidents, providing detailed reports and recommendations for future action.
- Developed strong rapport with community members through attentive listening, clear communication, and respectful interaction.
- Implemented effective conflict resolution strategies to address disputes or disagreements among residents in a timely manner.
- Contributed to an increased sense of community safety by engaging with residents during patrols, offering assistance when needed.
- Maintained accurate records of daily activities, incidents, and patrol details for review by management as needed.
Store Team Member
Noah's Bagels
03.2022 - 04.2023
- Supported the development of a sales-focused atmosphere by delivering excellent customer service.
- Maintained organized, clean and sanitized work areas in compliance with company and regulatory standards.
- Achieved high levels of customer satisfaction by swiftly and accurately handling and preparing orders.
- Ensured kitchen was ready for operation by organizing ingredients, equipment, and workstations every day.
- Experienced in a dynamic and fast-paced work setting.
- Assisted with customer requests and answered questions to improve satisfaction.
Security Guard
Allied Universal Security Services
03.2022 - 11.2022
- Diligently monitored buildings and patrolled property to guarantee the safety of personnel and premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored access control systems and key code records for signs of suspicious activities.
- Prevented unauthorized entry by guarding restricted areas.
- Completed full building and grounds patrols to spot and investigate concerns.
Server
Covia Communities
02.2019 - 06.2021
- Proficiently operated POS terminals to streamline order inputting, bill splitting and total calculations.
- Proficiently arranged and organized 30 tables for meal services, serving an average of over 30 daily patrons. Skillfully reset dining areas upon customers' departure.
- Engaged in monitoring dining rooms to ensure customer safety and address their needs.
- Transmitted customer orders to service bar and kitchen utilizing point-of-sale register system.
- Conducted comprehensive training of new staff members on restaurant operations and plating methods.
- Demonstrated knowledge and enthusiasm for restaurant's menu and products.
- Performed cleaning tasks including sweeping and mopping floors, vacuuming carpet, and organizing server stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Student Peer Mentor
Summer Bridge Program
04.2016 - 07.2016
- Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
- Created programs to promote independent functioning, embracing individuality.
- Coordinated games and activities for incoming ninth grade students.
- Assisted individuals in identifying and capitalizing on personal interests, goals and strengths.
- Attended meetings and trainings to optimize professional development.
- Demonstrated cultural responsiveness to support diverse families and communities.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
Education
High School Diploma -
Castlemont High School
Oakland, CA05.2019
Skills
- Customer Service
- Adaptable and Flexible
- Positive Customer Engagement
- Goal-Driven
- Security Practices
- Computer Proficiency and Microsoft Office
- Documentation and Reporting
- Incident Reporting
Timeline
Residential Security Officer
Allied Security Service
12.2023 - 06.2024
Store Team Member
Noah's Bagels
03.2022 - 04.2023
Security Guard
Allied Universal Security Services
03.2022 - 11.2022
Server
Covia Communities
02.2019 - 06.2021
Student Peer Mentor
Summer Bridge Program
04.2016 - 07.2016
High School Diploma -
Castlemont High School
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