Raven Brown
Kingwood,TX
Summary
Experienced fraud prevention/customer service representative dedicated to maintaining professionalism, patience, and efficiency to minimize customer dissatisfaction and foster increased loyalty. Recognized by peers and management for consistently exceeding job duties. Proven track record of achieving company objectives through consistent and organized practices. Adaptable and skilled at handling pressure, navigating new situations, and optimizing the organizational brand. Exceptional time management abilities with keen attention to detail in high-pressure environments. Highly dedicated and enthusiastic professional with excellent communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Debit Card Fraud Specialist II
Woodforest National Bank
08.2022 - Current
- Developed comprehensive reports on detected fraud cases for management review, facilitating informed decision-making on prevention strategies.
- Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
- Supported cross-functional teams with expert knowledge on debit card fraud prevention and detection methods.
- Enhanced customer satisfaction through prompt resolution of reported fraudulent transactions and clear communication with clients.
- Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
- Managed high-risk accounts through continuous monitoring and timely intervention when necessary, minimizing losses due to fraudulent activities.
- Reduced debit card fraud incidents by implementing effective monitoring strategies and identifying suspicious activities.
Banker
Capital One Bank
04.2016 - 08.2022
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Increased client satisfaction by providing tailored financial advice and personalized banking solution
- Maintained friendly and professional customer interactions.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers
Education
Business Administration -
Delgado Community College
04-2027
High School Diploma - General Studies
Warren Easton High School
05-2008
Skills
- Fraud Detection
- Banking ethics knowledge
- Problem-solving abilities
- Multitasking Abilities
- Telephone and email etiquette
- Team Collaboration
- Adaptability and Flexibility
- Detail Oriented
- Self Motivation
- Analytical Thinking
- Adaptive Learning
- Investigation techniques
- Dispute Resolution
Timeline
Debit Card Fraud Specialist II
Woodforest National Bank
08.2022 - Current
Banker
Capital One Bank
04.2016 - 08.2022
Business Administration -
Delgado Community College
High School Diploma - General Studies
Warren Easton High School
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