Raven Brown
Humble
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Sr. Coordinator Fraud Specialist
Capital One
02.2025 - Current
- Investigates, detects, and prevents fraudulent activity on customer accounts by analyzing transactions, gathering evidence, and communicating with customers
- Maintain a positive attitude
- Demonstrate a strong customer focus rooted in empathy
- Demonstrate exceptional active listening, questioning, call control, and de-escalation techniques
- Exercise excellent judgment, problem-solving and independent decision-making skills
- Demonstrate team-orientation through strong attendance and dependability
- Be technologically proficient and have troubleshooting techniques
Debit Card Fraud Specialist II
Woodforest National Bank
08.2022 - 02.2025
- Research and identify various fraud tactics/trends to provide recommendations to mitigate fraud and keep abreast of up-to-date knowledge on debit card rules and regulations.
- Send correspondence to members affected in compromised card file(s).
- Research and process other types of fraud received throughout the Credit Union, including other platform frauds (i.e. Zelle, etc).
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Banker
Capital One Bank
04.2016 - 08.2022
- Provided excellent customer service while processing transactions, and recommending additional products and services to meet customers’ needs
- Help customers identify and achieve their financial goals by recommending appropriate products and services. Proactively source, acquire, expand and retain customer relationships while maximizing sales opportunities. Assist the branch manager in administering branch activities and supervising employees.
- Providing continuous mentoring and assistance to the tellers
- Handling complex transactions and customer problems personally
- Managed customers transactions, including check cashing, account deposits and withdrawals.
- Provided guidance and workflow directions to tellers in the area of transactions, referrals and services.
- Filled in for the Lead Teller when necessary
- Balanced and maintained the branch ATMs
- Handled responsibilities of approving transactions and scheduling workflow.
- Monitoring banking account opening and closing procedures
- Trained and developed incoming employees
- Handled customers’ inquiries and followed up as needed.
- Replenished cash in the automated teller machines and transferred cash to the vault
- Opened and closed individual checking accounts, savings accounts, and small business accounts, at different levels of ownership such as individual and joint
- Effectively communicated solutions using logic and reason, tailoring products to specific needs
- Identified a minimum of eighty customer needs per day and advised clients accordingly
- Develop strategies to grow client base and implement sales plans to target prospective customers
- Assist in hiring of tellers; supervise, coach and ensure participation in corporate orientation and training programs
- Complete reports and perform general office duties in addition to processing and balancing transactions
- Improved customer retention by over 25%; met all branch and personal sales goals and recognized as top salesperson
- Performed assigned duties related to the handling of customer transactions, responsible for $25,000 + cash daily.
- Supported administrative staff and team members as needed & assisted with balancing and closing of the bank.
- Processed incoming and outgoing mail, maintained all files.
- Processed customer transactions, such as deposits, withdrawals, assist customers with reconciliation of check books, issued money orders, cashier checks, travelers' checks, temporary checks and foreign currency.
- Assisted customers with new bank products, problems, complaints and balancing their check books.
- Knowledge of bank products and services with the ability to cross-sell.
Education
Business Administration
Delgado Community College
11-2027
Diploma - General Studies
Warren Easton High School
01.2008
Skills
- Adaptability and flexibility
- Customer service
- Complaint resolution
- Microsoft Office Suite
- Computer proficiency
- Multitasking and organization
- Call center experience
- Multi-task management
- Data entry
- De-escalation techniques
- Microsoft Excel
- Money handling
- Complaint handling
Timeline
Sr. Coordinator Fraud Specialist
Capital One
02.2025 - Current
Debit Card Fraud Specialist II
Woodforest National Bank
08.2022 - 02.2025
Banker
Capital One Bank
04.2016 - 08.2022
Diploma - General Studies
Warren Easton High School
Business Administration
Delgado Community College