Raven Brown
Kansas City,MO
Summary
Detail-oriented operations and office management professional with experience in scheduling, documentation, and process coordination. Skilled in managing workflows, maintaining accurate records, and supporting day-to-day business operations. Seeking to leverage strong organizational and administrative skills in an accounting or office management role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community and Facilities Manager
True Love Yoga
Kansas City, MO
10.2024 - Current
- Managed day-to-day studio operations, including budgeting, and inventory tracking.
- Lead community outreach initiatives and coordinated special events to increase member engagement.
- Streamlined internal processes and communication across instructors and staff/interns.
- Oversaw multiple projects simultaneously, ensuring timely completion and alignment with organizational goals.
- Collaborated with leadership staff during team meetings to track progress, discuss priorities and resolve potential challenges.
Cru Bistro and Bottles
Dining Room Server
Kansas City, MO
01.2025 - Current
- Trained and mentored new servers, fostering a collaborative team environment.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Analyzed feedback trends to identify areas for operational improvement and service enhancement.
- Maintained accuracy and professionalism in regards to cash handling and customer transactions
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Customer Service Representative
Farmers Insurance Agency
Kansas City, MO
02.2021 - 06.2021
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed policy changes and inquires efficiently, ensuring compliance with agency procedures.
- Maintained accurate customer records using agency-specific software systems for tracking interactions.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
Education
High School Diploma -
Winnetonka High School
Kansas City, MO05-2012
Skills
- Organizational skills
- Office administration
- Data entry and reconciliation
- Proficient computer skills (Google Workspace etc)
- Expense tracking
- Decision-making
- Community Outreach and Volunteer Opportunities
- Documentation and reporting
- Project planning
- Cross-functional teamwork
- Conflict resolution
- Team leadership
Certification
- Certified Yoga Teacher, True Love Yoga - September 2024
Timeline
Cru Bistro and Bottles
Dining Room Server
01.2025 - Current
Community and Facilities Manager
True Love Yoga
10.2024 - Current
Customer Service Representative
Farmers Insurance Agency
02.2021 - 06.2021
High School Diploma -
Winnetonka High School