Raven Brown
Criminal Justice Graduate
Greensboro,United
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Shipping and Receiving Associate
Amazon
San Diego, CA
10.2022 - 01.2023
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Updated database with changes in carrier status.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Biometric Technician
Pacific Architects and Engineers, 5678 E Virginia Beach Blvd
Norfolk, VA
10.2021 - 10.2022
- Salary: $15.00 USD Bi-weekly
- Hours per week: 25
- Series: 0072 Fingerprint Identification
- Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
- Duties, Accomplishments and Related Skills:
- Process, analyze, and compare latent fingers and palm prints for numerous sources in the identification procedures
- Analyzes each print for discriminations traits
- Classifies and codes each print for recording and generates an index card for processing
- Capture fingerprints for latent impressions
- Process daily activity logs and reconcile for FBI and CCRE reports
- Execute processed fingerprints, photos, and signatures within the timeframes allotted.
Customer Service Representative
Adams Agency
Alexandria, VA
12.2020 - 02.2021
- Salary: $18.00 USD Bi-weekly
- Hours per week: 35
- Duties, Accomplishments and Related Skills:
- Provided direct customer support to internal and external customers in a fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Animal Care Technician
Virginia Beach Aquarium, General Booth Blvd
Virginia Beach, VA
09.2019 - 12.2020
- Salary: $11.00 USD Bi-weekly
- Hours per week: 25
- Duties, Accomplishments and Related Skills:
- Kept animal coats clean and healthy with regular washing, grooming, and trimming
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact
- Restocked supplies and rotated items to maintain efficient operations and prevent the expiration of perishable goods
- Managed breeding programs while factoring in issues such as animal age and readiness
- Maintained clean and organized boarding areas to promote animal wellbeing
- Cleaned and disinfected exam areas, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment
- Supervisor: Jackie B (757-385-2474)
- Okay to contact this Supervisor: Yes
Welder
BAE Systems Norfolk Ship Repair
Norfolk, VA
02.2018 - 02.2019
- Salary: $15.00 USD Bi-weekly
- Hours per week: 35
- Duties, Accomplishments and Related Skills:
- Used MIG gun arc to melt and deposit metal from electrode to workpieces
- Welded-in flat, horizontal, vertical, and overhead positions
- Inspected welds and checked whether critical measurements met specifications upon completion
- Effectively managed repair and maintenance schedules to increase shop organization and equipment longevity
- Recognized and reported potential project challenges and assisted with solutions
- Worked independently in a fast-paced environment while meeting productivity and quality expectations
- Helped project managers develop work schedules for overall projects and individual stages
- Supervisor: David larsson (757-569-9045)
- Okay to contact this Supervisor: Yes
Guest Service Associate
Double Tree Resort by Hilton
Key West, FL
06.2014 - 07.2017
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Used Microsoft Excel to check daily record sheets, guest accounts and available vouchers.
Education
Master of Science - Forensic Psychology
Walden University
Minneapolis, MN 01.2023 - Current
Master of Science - Forensic Science, Investigations
National University
La Jolla, CA 05.2022 - 01.2023
Bachelor of Science - Criminal Justice, Digital Forensics
ECPI University
Virginia Beach, VA 10.2019 - 03.2021
Coursework, Licenses and Certifications: Skills / Knowledge in: Forensic Pathology 1 and 2 - undefined
Skills
Time management
Certifications
Transportation Worker Identification Credential ( TWIC Card)
Certified Digital Forensic Examiner ( Certification # 94-389220)
Certified Explosive Ordinance Technician ( Certification #92-340121)
Private Investigator Department of Criminal Justice ( DCJS # 99-920782
Weapons of Mass Destruction Certificate ( #99-920782)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Forensic Psychology
Walden University
01.2023 - Current
Shipping and Receiving Associate
Amazon
10.2022 - 01.2023
Master of Science - Forensic Science, Investigations
National University
05.2022 - 01.2023
Biometric Technician
Pacific Architects and Engineers, 5678 E Virginia Beach Blvd
10.2021 - 10.2022
Customer Service Representative
Adams Agency
12.2020 - 02.2021
Bachelor of Science - Criminal Justice, Digital Forensics
ECPI University
10.2019 - 03.2021
Animal Care Technician
Virginia Beach Aquarium, General Booth Blvd
09.2019 - 12.2020
Welder
BAE Systems Norfolk Ship Repair
02.2018 - 02.2019
Guest Service Associate
Double Tree Resort by Hilton
06.2014 - 07.2017
Coursework, Licenses and Certifications: Skills / Knowledge in: Forensic Pathology 1 and 2 - undefined
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