Raven Buckner
Hutchins
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Baylor Scott & White Medical Center
01.2020 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Quality Assurance Analyst
Spectrum
03.2017 - 12.2022
- Mentored and coached team members on QA topics and strategies.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
Claims Representative
Lincare
11.2018 - 09.2021
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Developed in-depth understanding of insurance policies and procedures.
Education
High School Diploma -
Seagoville High School
05-2019
Skills
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Administrative support
- Technical support
- Quality control
- Customer education
- Sales expertise
- Account management
- Receiving support
- Business development
Contact
Hutchins, TX 75141
Education and Training
other,Seagoville, TX
Timeline
Customer Service Representative
Baylor Scott & White Medical Center
01.2020 - 12.2024
Claims Representative
Lincare
11.2018 - 09.2021
Quality Assurance Analyst
Spectrum
03.2017 - 12.2022
High School Diploma -
Seagoville High School
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