Summary
Overview
Work History
Education
Skills
Certification
Timeline
INTERNSHIPS
HUMANITARIAN
Generic

Raven Burks

Madison

Summary

Healthcare Specialist with a dynamic approach to enhancing patient care and operational efficiency across medical settings. With extensive expertise in dental assisting, central processing, and sales, adept at employing advanced techniques to improve patient outcomes and satisfaction. Committed to innovation and collaboration, driving success through a blend of technical skills and a passion for healthcare excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

DENTAL ASSISTANT

Divine Expression Family Dentistry
04.2025 - Current
  • Assisted in patient management, developed educational materials for patients, improving understanding of dental procedures and preventive care strategies.
  • Prepared treatment rooms, sterilized instruments, and maintained a clean workspace for efficient operations.
  • Collaborated with dentists to execute treatment plans and educate patients on oral hygiene practices.
  • Managed inventory of dental supplies, optimizing stock levels to reduce costs and improve availability.

PHARMACY TECHNICIAN

Sparkman Pharmacy
02.2025 - Current
  • Processed and dispensed medications accurately.
  • Maintained accurate records of prescriptions, controlled substances, and patient profiles to comply with regulatory standards.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted pharmacists in managing inventory levels, ensuring availability of essential medications and supplies.
  • Trained and mentored new pharmacy technicians on operational procedures and customer service best practices.


DENTAL TECHNICIAN

Oral Arts Dental Laboratory
03.2024 - 01.2025
  • Mastered denture crafting using diverse materials for superior patient comfort
  • Elevated prosthetic quality through exact model and mold application
  • Solved design challenges to augment dental appliance functionality
  • Boosted patient satisfaction via high-quality dental prosthetics

CENTRAL PROCESSING TECHNICIAN

Huntsville Hospital Main
02.2023 - 05.2024
  • Innovatively ensured sterilization of medical supplies with microbiologists, reducing infection rates.
  • Analytically coordinated with labs for precise order execution, improving patient care.
  • Effectively managed supply distribution, ensuring punctual availability for critical procedures.

DENTAL ASSISTANT (GENERAL) (ORTHO)

Complete Dental
06.2023 - 02.2024
  • Enhanced patient care and dental procedures efficiency
  • Optimized workflow through accurate record keeping and appointment management
  • Improved safety by executing infection control protocols
  • Boosted patient satisfaction in a collaborative team setting
  • Supported smooth clinic operations with strong organizational skills

PHARMACY TECHNICIAN

Kroger Pharmacy
04.2021 - 06.2023
  • Ensured prescription accuracy, fostering patient safety and trust
  • Expedited medication preparation and dispensation, improving workflow efficiency by 18%
  • Handled insurance billing, decreasing claim rejections

CUSTOMER SERVICE

Lowe's Home Improvement (OSLG)
02.2025 - 09.2025
  • Resolved customer concerns, driving sales in the paint department
  • Guided customers on paint/adhesive selection, facilitating informed purchases
  • Addressed customer needs effectively, resulting in revenue growth
  • Provided excellent customer service, resolving inquiries and issues on spot.

CUSTOMER SERVICE

Lowe's Home Improvement (Paint)
07.2020 - 04.2021
  • Resolved customer concerns, driving sales in the paint department
  • Guided customers on paint/adhesive selection, facilitating informed purchases
  • Addressed customer needs effectively, resulting in revenue growth

SALES REPRESENTATIVES

Redleaf INC (AT&T)
12.2023 - 02.2024
  • Increased healthcare product awareness employing persuasive direct marketing techniques
  • Boosted customer engagement by providing thorough product details
  • Enhanced sales and customer satisfaction through comprehensive product knowledge
  • Teamed up to streamline marketing efforts, achieving measurable sales growth

Education

BACHELOR'S OF SCIENCE - Pre-Professional Health, Chemistry

The University Of Alabama In Huntsville
Huntsville, AL
05.2023

Skills

  • Dental Assisting (Experienced)
  • Orthodontics (Skillful)
  • Pharmacy (Experienced)
  • Insurance Billing (Skillful)
  • Medical Terminology (Experienced)
  • Inventory Management (Experienced)
  • Customer Service (Experienced)
  • Sales (Beginner)
  • Sterilization (Experienced)
  • Patient Care (Experienced)
  • Health Education (Experienced)
  • Medical Research (Experienced)
  • 3D Modeling (Experienced)
  • Laboratory Skills (Experienced)

Certification

  • CERTIFIED DENTAL ASSISTANT - Huntsville Dental Assistant School
  • CERTIFIED PHARMACIST TECHNICIAN
  • CPR CERTIFICATION - AHA

Timeline

DENTAL ASSISTANT

Divine Expression Family Dentistry
04.2025 - Current

PHARMACY TECHNICIAN

Sparkman Pharmacy
02.2025 - Current

CUSTOMER SERVICE

Lowe's Home Improvement (OSLG)
02.2025 - 09.2025

DENTAL TECHNICIAN

Oral Arts Dental Laboratory
03.2024 - 01.2025

SALES REPRESENTATIVES

Redleaf INC (AT&T)
12.2023 - 02.2024

DENTAL ASSISTANT (GENERAL) (ORTHO)

Complete Dental
06.2023 - 02.2024

CENTRAL PROCESSING TECHNICIAN

Huntsville Hospital Main
02.2023 - 05.2024

PHARMACY TECHNICIAN

Kroger Pharmacy
04.2021 - 06.2023

CUSTOMER SERVICE

Lowe's Home Improvement (Paint)
07.2020 - 04.2021

BACHELOR'S OF SCIENCE - Pre-Professional Health, Chemistry

The University Of Alabama In Huntsville

INTERNSHIPS

  • STEM INTERNSHIP - Boys & Girls Club - Jun 2022 - Aug 2022 - Huntsville
  • Designed and Developed science experiments exemplifying weather, aerospace propulsions and microbiology.
  • Enhanced science awareness to adolescents through demonstrations and active participation.
  • DENTAL EXTERNSHIPS - Huntsville Dental Assistant School - Jun 2022 - Jul 2024 - Divine Expressions

HUMANITARIAN

  • Volunteer at Redstone Arsenal Commissary
  • Volunteer at Alabama Boys & Girls Club
  • Volunteer at Free Dental Clinic
  • Shadow at Premiere Dental Spa
  • Dental Externship @Divine Expressions
  • STEM Intern

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