Raven Burr
Muskogee ,OK
Summary
Grasps company initiatives quickly, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cross Telephone
07.2020 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided coaching and mentoring to new hires and current CSRs, contributing to their successful integration into the team.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Representative
Bravado Wireless
08.2017 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended Cellular Service to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Sales Support Staff Member
Stage Stores
11.2016 - 07.2017
- Assisted customers with sales needs such as inventory and shipping questions.
- Opened new merchandise and stocked sales floor racks and shelves.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Customer Service Representative
Suddenlink Communications
07.2015 - 06.2016
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, including managing day-to-day operations and decisions.
- Worked independently with minimal supervision.
- Identified prospective customers by using business directories and following leads from existing clients.
Education
Connors State College
Warner, OKWarner High School
Warner, OKSkills
- Credit card processing
- Money handling abilities
- POS systems expert
- Inbound and Outbound Calling
- Professional telephone demeanor
- Good listening skills
- Complaint resolution
- Customer satisfaction measurement
- Appointment Scheduling
- Product and service knowledge
- Technical Support
Timeline
Customer Service Representative
Cross Telephone
07.2020 - Current
Customer Service Representative
Bravado Wireless
08.2017 - 07.2020
Sales Support Staff Member
Stage Stores
11.2016 - 07.2017
Customer Service Representative
Suddenlink Communications
07.2015 - 06.2016
Connors State College
Warner High School
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