Raven Butler
Grandville,MI
Summary
Skilled Behavioral Health Technician from Pine Rest Christian Mental Health Services, adept in patient care coordination and conflict de-escalation. Leveraged housekeeping and multitasking skills to enhance patient safety and satisfaction. Achieved significant improvements in behavioral support, demonstrating a strong commitment to trauma-informed care and patient rights.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Pine Rest Christian Mental Health Services
07.2024 - 10.2024
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Assisted with medication administration and counting and pouring medications.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Administered patient medications and tracked dosages.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Used Epic to document patient information, progress notes, and treatment plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Taught clients how to complete basic household chores and prepare food.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
Behavior Technician
Acorn Health
05.2024 - 07.2024
- Improved client communication skills through the use of evidence-based practices and techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Guest Service Representative
Unidine / University Of Michigan Health West
11.2023 - 05.2024
- Streamlined communication with kitchen and dining staff to ensure timely room service deliveries.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Patient Scheduler
Corewell Health (Spectrum Health )
01.2023 - 08.2023
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Verified insurance coverage and obtained pre-authorizations.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Collaborated with medical staff to optimize appointment availability, ensuring patients received timely care.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Confirmed patient appointments day before scheduled.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Warehouse Worker
Amazon Fulfillment Center
06.2022 - 12.2022
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
Nurse Tech/ CNA
SKLD Nursing Facility
05.2021 - 10.2021
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Supported patient nutrition by preparing and serving meals according to dietary restrictions.
- Ensured patient safety by adhering to hospital policies and procedures.
- Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Improved health outcomes by accurately documenting patient care activities and observations.
- Maintained patient stability by checking vital signs and weight.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Enhanced patient comfort by promptly responding to call lights and requests.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Patient Access Representative
Corewell Health (Spectrum Health)
08.2018 - 09.2019
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
Nutrition Services
Corewell Health (Spectrum Health)
10.2013 - 09.2018
- Streamlined communication between nutrition services and nursing teams, resulting in better patient care coordination.p.
- Assisted in the preparation and delivery of meals to patients according to dietary requirements.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Cleaned and sanitized dishes, utensils, equipment, work surfaces, refrigerators, freezers and other kitchen tools.
Education
Associate of Arts - General Studies
Grand Rapids Community College
Grand Rapids, MI08-2017
Skills
- Housekeeping skills
- Rounds management
- Conflict de-escalation
- Individualized care planning
- Patient Care Coordination
- Patient confidentiality
- Multitasking
- Safety Procedures
- Patient Safety
- Record-keeping
- De-Escalation Techniques
- First Aid/CPR
- Patient Rights
- Dispense medicines
- Support patients
- Trauma-informed care
- Document conditions
- Vitals monitoring
- Behavioral support
- Activities of daily living management
References
- Unidine/ University of Michigan Health West
- Ahnaleigh Devries / (GSR -Coworker ) Phone : 616-260-7327
- Hailey Mulder ( Sobell)/ (GSR Coworker) Phone : 1-269-254-5127
Corewell Health / Spectrum Health
- Katelyn VanderHoff : "Kate" - ( Patient Scheduling Lead )
Phone :616-633-9567
- Joanne Carlson -231-799-5244
- Darcy Leigh -616-551-8827
Timeline
Behavioral Health Technician
Pine Rest Christian Mental Health Services
07.2024 - 10.2024
Behavior Technician
Acorn Health
05.2024 - 07.2024
Guest Service Representative
Unidine / University Of Michigan Health West
11.2023 - 05.2024
Patient Scheduler
Corewell Health (Spectrum Health )
01.2023 - 08.2023
Warehouse Worker
Amazon Fulfillment Center
06.2022 - 12.2022
Nurse Tech/ CNA
SKLD Nursing Facility
05.2021 - 10.2021
Patient Access Representative
Corewell Health (Spectrum Health)
08.2018 - 09.2019
Nutrition Services
Corewell Health (Spectrum Health)
10.2013 - 09.2018
Associate of Arts - General Studies
Grand Rapids Community College
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