Summary
Overview
Work History
Education
Skills
References
Timeline
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Raven Chapman

Holt,MI

Summary

Customer-focused professional excelling in communication and problem-solving. Skilled in managing multiple tasks to enhance customer satisfaction and loyalty. Strong ability to support and improve service processes for better client experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Neopollard Interactive
Holt, Michigan
06.2023 - Current
  • Resolved challenging customer issues with a calm and friendly approach.
  • Tracked customer interactions in CRM for efficient problem resolution.
  • Handled customer inquiries and complaints for timely service resolution.
  • Trained new team members to enhance overall performance.
  • Reviewed service histories to identify improvement opportunities
  • Consulted with customers to resolve service and account issues.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Exceeded company productivity standards on consistent basis.

Medical Records Specialist

HealthMark Group
Addison, TX
01.2020 - 04.2023
  • Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Performed data entry into electronic health record systems.
  • Conducted quality assurance audits of medical records for compliance with state regulations.
  • Adhered to HIPAA guidelines when handling protected health information.
  • Maintained accurate documentation of all activities related to medical records.
  • Reviewed medical records to ensure accuracy and completeness.

Customer Support Specialist

ComplexCare Solutions
Remote, MI
03.2017 - 01.2020
  • Handled, Managed 250+ Cases
  • Handling both incoming and outgoing calls, emails and chats efficiently
  • Obtained and managed all needed forms from customers, and follow up throughout process
  • Identified any additional customer needs and directed them to appropriate agencies for assistance
  • Provided strong client service and collaboration with the team
  • Understand and agree to role-specific information security access and responsibilities
  • Effective communication skills
  • Excellent organizational and time management skills
  • Familiarity with professional and technical emerging knowledge
  • Problem solving skills and ability to multi-task
  • Compassionate with teamwork skills
  • Documented services and collected required data for evaluation.

Education

Associate of General Studies - Computer And Information Sciences

Lansing Community College
Lansing, MI
05-2024

Skills

  • Adaptability
  • Data entry
  • Customer service orientation
  • Call Documentation
  • Adaptability
  • Time management
  • Organizational Skills
  • Problem-solving
  • Attention to detail
  • Relationship Building
  • Communication Skills
  • Team collaboration

References

References available upon request.

Timeline

Customer Service Representative

Neopollard Interactive
06.2023 - Current

Medical Records Specialist

HealthMark Group
01.2020 - 04.2023

Customer Support Specialist

ComplexCare Solutions
03.2017 - 01.2020

Associate of General Studies - Computer And Information Sciences

Lansing Community College

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Raven Chapman