Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raven Christopher

Hartwell,GA

Summary

Accomplished and dedicated professional with over 10 years of diverse experience in administrative, customer service, retail, banking, and management roles. A proven track record of consistently exceeding sales targets while enhancing customer satisfaction underscores a commitment to excellence. Demonstrated leadership abilities have guided teams in achieving operational goals and fostering a collaborative work environment. Passionate about leveraging expertise to drive results and contribute to organizational success.

Overview

14
14
years of professional experience

Work History

Assistant Branch Manager

Woodforest National Bank
11.2023 - Current
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Complied with regulatory guidelines and requirements.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall

Rural Carrier Associate

United States Postal Service
05.2022 - 07.2023
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.

Retail Banker II

Woodforest National Bank
07.2019 - 01.2022
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.

Shift Supervisor/Pharmacy Technician

CVS Health
03.2017 - 05.2019
  • Managed inventory of pharmaceutical supplies and patient’s confidential information and records
  • Implemented effective communication strategies to foster collaboration and improve team productivity
  • Successfully managed a team of 5 or more employees
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Customer Service Manager

Ingles Markets
11.2011 - 02.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

Associate of Arts - Business Fundamentals

University of Phoenix
Phoenix, AZ
09.2025

Bachelor of Science - Industrial Organizational Psychology

University of Phoenix
Phoenix, AZ
10-2027

Skills

  • Strategic decision making
  • Analytical reasoning
  • Communication
  • Problem Solving
  • Collaboration
  • Attention to Detail
  • Leadership
  • Time Management
  • Computer Literacy
  • Banking
  • Operations management
  • Team development

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Grew new accounts by 35% in only one month.
  • Excel into leadership in majority of my roles

Timeline

Assistant Branch Manager

Woodforest National Bank
11.2023 - Current

Rural Carrier Associate

United States Postal Service
05.2022 - 07.2023

Retail Banker II

Woodforest National Bank
07.2019 - 01.2022

Shift Supervisor/Pharmacy Technician

CVS Health
03.2017 - 05.2019

Customer Service Manager

Ingles Markets
11.2011 - 02.2016

Associate of Arts - Business Fundamentals

University of Phoenix

Bachelor of Science - Industrial Organizational Psychology

University of Phoenix

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