Raven Cole
Murfreesboro,TN
Summary
Adept at managing high-stress situations and resolving customer disputes, I leveraged my problem-solving abilities and active listening skills at ACSI to enhance customer satisfaction. Trained in critical thinking, I efficiently updated records and handled transactions, contributing to improved office efficiency and sales growth. My background also includes streamlining processes and upselling, demonstrating a results-driven approach with a focus on achievements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ACSI
08.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
.Server Supervisor
The Lost Cajun
08.2020 - 09.2022
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
SR Clerk
NFI
02.2020 - 05.2020
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Set up meetings and organized supporting materials.
Cashier.
Kohls Department Store
01.2019 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
-Lavergne High School
La Vergne, TN12.2025
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative
ACSI
08.2023 - 01.2024
.Server Supervisor
The Lost Cajun
08.2020 - 09.2022
SR Clerk
NFI
02.2020 - 05.2020
Cashier.
Kohls Department Store
01.2019 - 05.2019
High School Diploma -
-Lavergne High School
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