Raven Cook
Front Royal,VA
Summary
Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
18
18
years of professional experience
Work History
Claims Benefit Specialist
CVS HEALTH
05.2023 - Current
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Supported management in identifying areas of potential cost savings through the evaluation and implementation of alternative claim resolution strategies.
- Decreased turnaround time for claim approvals with thorough investigation and efficient documentation.
- Utilizes all applicable system functions available ensuring accurate and timely claim processing service
- Review claims or referral submission to determine, review, or apply appropriate guidelines, coding, member identification processes, provider selection processes, claim coding, including procedure, diagnosis, and pre-coding requirements.
Customer Service Representative (CSR)
RemX
11.2021 - Current
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Implemented effective marketing techniques and strategies
- Accurately verified information and updated information databases as necessary
- Communicated effectively with colleagues
- Remained knowledgeable about company policies and procedures.
Site Director
AlphaBEST Education Inc
03.2017 - 11.2021
- Worked to ensure a positive and hassle-free customer experience
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Effectively controlled budgets and optimized expenses
- Led recruitment efforts and training of new employees
- Carefully assess the emotional and cognitive well-being of children
- Worked closely with Area Manager to ensure timely completion of administrative tasks
- Managed calendar for multiple staff members.
Group Leader
Minnieland Private Day School
05.2010 - 10.2016
- Served as an effective communicator and creative leader
- Facilitated innovative learning experiences and hands-on learning
- Worked one-on-one with students to address their specific needs
- Implemented a well-rounded and age-appropriate curriculum
- Encouraged student engagement and meaningful class discussions.
Sales Associate
Party City
10.2006 - 04.2010
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Brought forth a customer-centric attitude
- Remained knowledgeable about industry trends
- Brought forth the ability to multitask and prioritize
- Utilized excellent communication and writing skills to develop company initiatives.
Education
High School Diploma -
Stonewall Jackson High School
Skills
- Effective Time Management
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Computer Skills
- Ability to Multitask
- Good time management
- Initiative and Problem-solving
- Possess strong teamwork and organizational skills
Timeline
Claims Benefit Specialist
CVS HEALTH
05.2023 - Current
Customer Service Representative (CSR)
RemX
11.2021 - Current
Site Director
AlphaBEST Education Inc
03.2017 - 11.2021
Group Leader
Minnieland Private Day School
05.2010 - 10.2016
Sales Associate
Party City
10.2006 - 04.2010
High School Diploma -
Stonewall Jackson High School
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