Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Raven Coppedge

New Bern,NC

Summary

Goal-oriented and highly motivated individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
years of professional experience

Work History

Hobby Lobby

Head of Department & Sales Associate
07.2020 - Current

Job overview

  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Resort Management Group

BCRA Activities Associate & Supervisor
06.2015 - 07.2020

Job overview

  • Scheduled movies, entertainment and other special events.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Maintained master calendar and relevant records.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Planned, coordinated and implemented activities to address needs of participants with varying abilities.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Monitored access to entry and exit points to avoid congregating.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Detailed factors such as weather, incidents and aid rendered in daily reports to management.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Sold memberships and personal training sessions to new customers.
  • Kept clubhouse clean, neat and well-stocked for use.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Resort Management Group

Reservation Specialist & Guest Services Associate
08.2016 - 05.2017

Job overview

  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Answered approximately 75-200 phone calls and emails regarding customers inquires, concerns and complaints per day.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Coordinated bookings for up to 120 timeshares.
  • Utilized Quick Books, RDP Software, & Office to input all key data into hotel's database system.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.

Resort Management Group

Housekeeping and Laundry Attendant
06.2014 - 08.2015

Job overview

  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Documented and reported necessary facility and building repairs observed.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Education

Cape Fear Community College
Wilmington, NC

No Degree from General Studies

West Craven High School
Vanceboro, NC

High School Diploma
06.2017

University Overview

  • Professional Development: Emergency Medical Technician Class, Certified Nursing Technician Class
  • Extracurricular Activities: Special Olympics Volunteer
  • National Technical Society Member

Skills

  • Sales Transaction Management
  • Cash Register Operations
  • Client Satisfaction
  • Inventory Coordination
  • Payment Processing
  • Sales Contracts
  • Housekeeping Duties
  • Supplier Audits
  • Visual Displays
  • Product Inventory Counts
  • In-Store Support

Additional Information

I am currently working in a fast paced and physically demanding position.



Timeline

Head of Department & Sales Associate

Hobby Lobby
07.2020 - Current

Reservation Specialist & Guest Services Associate

Resort Management Group
08.2016 - 05.2017

BCRA Activities Associate & Supervisor

Resort Management Group
06.2015 - 07.2020

Housekeeping and Laundry Attendant

Resort Management Group
06.2014 - 08.2015

Cape Fear Community College

No Degree from General Studies

West Craven High School

High School Diploma

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Raven Coppedge