Raven Cunningham
Monongahela,PA
Summary
When I worked at Walmart I had my forklift license so I know how to safely and efficiently use a forklift, not only that but I was apart of the remodeling team for the Walmart I worked at so I spent a lot of time using that. When I worked at McDonald’s we had the fastest time in the state. When I worked at pilot for the first time I kept all of the scores great, meaning we had very high customer satisfaction at the time I worked there. I also helps lay some piping down with my grandfather on his farm a few years back, we ran water pipes through his farm to the standing sprayers.
Overview
8
8
years of professional experience
Work History
Team Lead
Pilot Flying J Travel Center
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Crew Member
Burger King
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Overnight Stocker
Walmart
05.2023 - 05.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Telemarketer
Trinity Solar System
04.2023 - 05.2023
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Asked pertinent questions to understand customer requirements.
Expo
Eat N Park
11.2021 - 05.2023
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
- Delivered knowledgeable product demonstrations that resulted in increased interest and engagement from attendees.
- Managed crowd control efficiently, maintaining a safe and orderly environment throughout the expo.
- Participated actively in post-event debriefs with the organizing team, sharing insights for future improvements in hosting expos successfully.
Loader
UPS
06.2021 - 07.2021
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
Team Lead
Pilot Flying J Travel Center
09.2019 - 06.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Crew Trainer
McDonald’s
06.2016 - 07.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Ringgold
Monongahela, PA06.2019
Skills
I work on a farm with my grandfather from the time I was 3 years old I’ve been using tools and big machines for as long as I can remember Safety is a big thing me not only for myself but for the people that work around me, I’m also a fast learner I pick up on things a lot faster then what your average person would
Timeline
Team Lead
Pilot Flying J Travel Center
07.2024 - Current
Crew Member
Burger King
04.2024 - Current
Overnight Stocker
Walmart
05.2023 - 05.2024
Telemarketer
Trinity Solar System
04.2023 - 05.2023
Expo
Eat N Park
11.2021 - 05.2023
Loader
UPS
06.2021 - 07.2021
Team Lead
Pilot Flying J Travel Center
09.2019 - 06.2021
Crew Trainer
McDonald’s
06.2016 - 07.2019
Ringgold
Similar Profiles
Wilkins MarmontWilkins Marmont
Fuel Delivery Truck Driver at Pilot Flying J Travel CenterFuel Delivery Truck Driver at Pilot Flying J Travel Center
Kymberly WaughKymberly Waugh
Pipeline Scheduling Analyst at Pilot Flying J Travel CenterPipeline Scheduling Analyst at Pilot Flying J Travel Center
Shawndora ChambersShawndora Chambers
Manager at Pilot Flying J Travel CenterManager at Pilot Flying J Travel Center
Michael BoothMichael Booth
Shift Leader/Cashier Team Lead at Pilot Flying J Travel CenterShift Leader/Cashier Team Lead at Pilot Flying J Travel Center
Rodney (Tad) DuckworthRodney (Tad) Duckworth
Corporate PSI at Cummins Inc.Corporate PSI at Cummins Inc.