Raven Daniel
Albany,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with organizational skills. Ability to multi-task with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Dockmaster
Safe Harbor Grider Hill Marina
03.2020 - Current
- Promoted a positive work environment by addressing employee concerns promptly and fostering teamwork.
- Handled billing disputes professionally by investigating charges thoroughly and providing fair resolutions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Effectively Manage and work productively with Member accounts
- Examine financial records and accounts for discrepancies
- Receive and process payments
- Generate reports to assure accuracy in billing Members for slip leases
- Lead general office duties such answering phones, processing incoming mail, filing, data entry, and ordering office supplies
- Manage accurate records of COI’s for all members
- Provide administrative assistant duties to the General Manager as needed
Lead Sales Associate
Dollar General
08.2017 - 12.2019
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Participated in store meetings and product training sessions to understand and sell items.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Associate of Science - Business Administration And Management
Somerset Community College
Somerset, KYSkills
- Decision-making capabilities
- Record keeping proficiency
- Membership management
- Customer Service
- Critical Thinking
- Data Entry
- Analytical Thinking
- Teamwork and Collaboration
- Microsoft Office
- Interpersonal Communications
Timeline
Dockmaster
Safe Harbor Grider Hill Marina
03.2020 - Current
Lead Sales Associate
Dollar General
08.2017 - 12.2019
Associate of Science - Business Administration And Management
Somerset Community College
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