RAVEN DAVIS
Summerville,SC
Summary
Administrative & Customer Success Professional with 7 years of experience. Key attributes include proven ability to lead and work with a team of professionals as evidenced by my work experience. I consider myself a confident and driven leader that values being productive, enriching the team environment, and growing in the company. U.S. Navy Veteran.
Overview
8
8
years of professional experience
Work History
Leasing Specialist
PEM Real Estate Group
03.2024 - Current
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Managed over 247 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Maintained accurate records of all leasing activity, providing valuable data for management decision making.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Collected, completed, and processed lease applications.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
Administrative Assistant
ProDev by Ca'Teama, LLC
04.2022 - 03.2024
- Engages with clients through various channels, including email, phone, and social media, ensuring prompt and personalized responses to their inquiries
- Assists customers with order placement, technical issues, and payment inquiries, providing them with a seamless experience
- Maintains accurate and up-to-date client information in database, ensuring smooth communication and efficient data management
- Manages technical documents and databases, ensuring they are current and easily accessible
- Coordinates day-to-day operations, including managing schedules, handling incoming emails, and assisting with a variety of administrative tasks.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Housing Program Manager
Department of the Navy
10.2018 - 04.2022
- Led daily operations for a team of 25, ensuring all department and company policies are enforced and team revenue goals are met
- Oversaw labor cost management, scheduling, ordering product, inventory, training, service standards, financial reporting, guest and client interaction
- Ensured adherence to all HR standards for client and regulatory agencies
- Provided initial assessments, phone assessments, and intake assessments for potential families in various housing programs
- Conduct home visits, when necessary, to assist families in maintaining housing
- Provided referrals to community resources as needed; hired and trained staff.
Retail Operations Manager
Department of the Navy
08.2017 - 10.2018
- Managed all aspects of store operations, including realignments, planograms, and inventory life cycle-related processes
- Oversaw goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink
- Utilized the company's task management system to prioritize planograms, realignments, inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, product disposition, etc.), pricing updates, cleaning, and replenishment
- Reviewed, analyzes, and reacts to financial and operational reporting; Establishes strong vendor partner relationships
- Attracted, hired, and retained a diverse team of top talent.
- Generated $48,000 in revenue for ship's MWR for forward deployed unit
Customer Service Representative
Teleperformance
05.2016 - 02.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions over the phone; received 35+ inbound calls daily
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Resolved concerns with products or services to help with retention and drive sales
- Rated 97% on customer satisfaction surveys.
Education
Bachelor of Science - Business Management
Western Govenor's University
Online12.2025
Occupational Diploma - Real Estate Salesperson
Moseley Real Estate School
10.2021
Skills
- Supervision/Training
- Data Entry
- Invoice Maintenance
- Human Resources [HR]
- Account Management
- Employee Scheduling
- Budget Management
- Payroll Processing
- Strategic Planning
- Financial Goal Setting
- Order Processing
- Staff training/development
- Vendor Management
- Report Generation
- Planograms
- Record Keeping
- Inventory Control
- Office Management
- Business Growth Initiatives
Timeline
Leasing Specialist
PEM Real Estate Group
03.2024 - Current
Administrative Assistant
ProDev by Ca'Teama, LLC
04.2022 - 03.2024
Housing Program Manager
Department of the Navy
10.2018 - 04.2022
Retail Operations Manager
Department of the Navy
08.2017 - 10.2018
Customer Service Representative
Teleperformance
05.2016 - 02.2017
Occupational Diploma - Real Estate Salesperson
Moseley Real Estate School
Bachelor of Science - Business Management
Western Govenor's University
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