Raven Dawn
Leander,Tx
Summary
Dynamic leader and Certified Nursing Assistant with extensive experience in security supervision at 5 Star Event Services and healthcare support at amergris. Excelled in staff management, emergency response, and patient care, significantly enhancing safety and service quality. Skilled in CCTV monitoring and empathetic patient support, demonstrating a commitment to excellence and team leadership without exceeding a 55-word limit.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Supervisor
5 Star Event Services
Austin Tx
06.2019 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Collaborated with management to develop security policies and procedures.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of Number security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Kept team compliant with security protocols and appearance standards.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Supervised team of 40 security personnel during shift.
Certified Nursing Assistant /Hospice Aide
Amergris
Austin, TX
01.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Supported needs of 20+ residents under long-term care.
- Supported needs of [Number]+ residents under long-term care.
Certified Nursing Assistant
Shiftkey
Travel To Various Locations
03.2017 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered high-quality care to Type patients in hospital facility.
- Supported needs of Number+ residents under long-term care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Supported needs of [Number]+ residents under long-term care.
Education
Bachelor Of Science In Nursing - Nursing Education
Austin Community College
Austin, TXMedical Billing And Coding
Southern Careers Institute
Austin, TXHigh School Diploma - Basic
Goodwill Excel Center
Austin, TX06.2016
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Daily incident reporting
- Staffing and scheduling
- Security team management
- Patrol operations
- Safety and security procedures
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Personnel supervision
- Emergency management
- Security screening
- Report analysis
- Surveillance
- Risk analysis
- Policy enforcement
- Incident investigation
- Physical security
- Site visits
- Relationship building and management
- Employee relations
- Threat assessment
- AED training
- Physical restraint training
- Weapons screening
- Investigative procedures
- Performance assessment
- Crisis management
- Dispatch
- Access systems and patrol
- Asset protection
- Takedown maneuvers
- Loss prevention expertise
- Valid US passport
- Security officer training
- Defensive driving training
- Employee schedule coordination
- Surveillance systems
- AED certified
- Alarm monitoring
- OSHA training
- CCTV surveillance
- Patient care
- HIPAA compliance
- Direct patient care
- Patient-focused care
- End-of-life care
Certification
Certified Nursing Assistant
Timeline
Certified Nursing Assistant /Hospice Aide
Amergris
01.2023 - Current
Security Supervisor
5 Star Event Services
06.2019 - Current
Certified Nursing Assistant
Shiftkey
03.2017 - Current
Bachelor Of Science In Nursing - Nursing Education
Austin Community College
Medical Billing And Coding
Southern Careers Institute
High School Diploma - Basic
Goodwill Excel Center