Raven Dewberry
Phenix City,AL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Customer Service/De-Escalator Specialist
Aflac
11.2023 - Current
- Increased team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Administrative Clerk
Columbus Consolidated Government
04.2020 - 10.2022
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Coordinated travel arrangements for management, ensuring cost-effective bookings and well-organized itineraries.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
Criminal Records Clerk
Columbus Consolidated Government
09.2019 - 04.2020
- Streamlined the process for retrieving criminal records, expediting requests from law enforcement agencies and court personnel.
- Maintained strict confidentiality while handling sensitive information, protecting individual privacy and adhering to legal guidelines.
- Collaborated with other criminal justice professionals to improve communication and share relevant information related to criminal records management.
Fraud Analyst
TSYS
10.2018 - 08.2019
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
Pharmacy Technician
CVS Pharmacy
03.2016 - 08.2018
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Education
High School Diploma -
Central High School
Phenix City, ALSkills
- Root Cause Analysis
- Supply Management
- Advanced Communication
- Technical communication
- Time Management
- Data Analysis
- Documentation
- Fraud Detection
- Telephone and email etiquette
- Microsoft Office
- Adaptability
- Relationship Building
Timeline
Customer Service/De-Escalator Specialist
Aflac
11.2023 - Current
Administrative Clerk
Columbus Consolidated Government
04.2020 - 10.2022
Criminal Records Clerk
Columbus Consolidated Government
09.2019 - 04.2020
Fraud Analyst
TSYS
10.2018 - 08.2019
Pharmacy Technician
CVS Pharmacy
03.2016 - 08.2018
High School Diploma -
Central High School
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