Raven Diaz
Eustis,FL
Summary
Dynamic professional with a proven track record at LEGO, enhancing customer satisfaction and fostering inclusive communities. Excelled in roles requiring exceptional customer service and problem-solving skills. Fluent in English and Spanish, with a knack for leadership and fostering teamwork. Achieved significant improvements in educational and retail environments through effective collaboration and community inclusion.
Overview
3
3
years of professional experience
Work History
LEGO Brick Specialist
LEGO
05.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
ESE Paraprofessional
Osceola County School District
08.2022 - 01.2024
- Promoted independence among ESE students by encouraging self-advocacy skills and fostering a sense of ownership over personal learning goals.
- Navigated sensitive situations with confidentiality and professionalism, maintaining trust among stakeholders involved in students'' education plans.
- Enhanced social skills development through peer interactions and group activities, promoting inclusive classroom communities.
- Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
Barista Trainer
Starbucks
08.2021 - 06.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
High School Diploma -
Gateway High School
Kissimmee, FL2021
Skills
Customer Service
Problem-Solving
Teamwork and Collaboration
Computer Proficiency and Microsoft Office
FLUENT IN English and Spanish
Community Inclusion
Calm and Patient Demeanor
Leadership experience
Timeline
LEGO Brick Specialist
LEGO
05.2024 - Current
ESE Paraprofessional
Osceola County School District
08.2022 - 01.2024
Barista Trainer
Starbucks
08.2021 - 06.2022
High School Diploma -
Gateway High School