Raven Diggs
Charlotte,NC
Summary
My name is Raven Diggs I am a very hard working woman. I am trying to find a place where I can enjoy and also be about my business I am willing to do anything to keep a steady ends of income. Very optimistic also and people orient. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader
Dunkin' Donuts Franchising
11.2024 - Current
- Led team in daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff, fostering skill development and teamwork.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented training programs to enhance employee performance and service quality.
- Analyzed customer feedback to drive improvements in product offerings and service delivery.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Supervisor
Smoothie King
03.2024 - 09.2025
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on product preparation and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance skills and productivity.
- Developed schedules to ensure adequate staffing during peak hours, improving customer experience.
- Conducted regular quality checks on smoothies and food items to maintain brand standards.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty within the community.
- Collaborated with management on promotional events, increasing store visibility and sales opportunities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Customer Service Representative
iQor
10.2019 - 05.2021
- Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
Home Health Aide
06.2015 - 11.2017
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient.
- Advises on nutrition, cleanliness, and housekeeping.
- Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
- Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Customer Service
Blue Cross Blue Shield
05.2015 - 02.2017
- Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
Cashier/Customer Service
Chick-fil-A Restaurants
07.2013 - 07.2014
Education
Trade school - Custodial cleaning
High school diploma - undefined
West Charlotte High School
06.2013
Skills
- Cash Handling
- Custodial Experience
- Floor Care
- Food Preparation
- Cashiering
- Buffing
- Retail Sales
- Laundry
- Commercial Cleaning
- Technical Support
- Customer Service Support/Sales
Certification
ServSafe/customer Relations
Timeline
Team Leader
Dunkin' Donuts Franchising
11.2024 - Current
Supervisor
Smoothie King
03.2024 - 09.2025
Customer Service Representative
iQor
10.2019 - 05.2021
Home Health Aide
06.2015 - 11.2017
Customer Service
Blue Cross Blue Shield
05.2015 - 02.2017
Cashier/Customer Service
Chick-fil-A Restaurants
07.2013 - 07.2014
Trade school - Custodial cleaning
High school diploma - undefined
West Charlotte High School