Raven Dukes
Atlanta,USA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
8
8
years of professional experience
Work History
Back Up Administrative Coordinator
SPROUTS FARMERS MARKET
Smyrna
06.2022 - Current
- Lead sales initiatives, driving customer satisfaction and revenue growth
- Implement strategic merchandising techniques, enhancing product visibility and sales performance
- Spearhead sales initiatives and strategic merchandising, elevating customer satisfaction and revenue
- Optimize product visibility, directly impacting sales performance
- Devise creative solutions for administrative challenges, streamlining processes and enhancing operational efficiency
- Implement novel approaches to resource management
- Foster interdepartmental cooperation, ensuring seamless coordination of administrative tasks
- Facilitate effective communication channels, promoting team synergy
- Meticulously manage administrative records, maintaining accuracy and compliance
- Oversee data integrity, implementing robust quality control measures
- Provide crucial administrative support, enabling smooth organizational operations
- Anticipate needs and proactively address challenges, enhancing overall productivity
- Develop creative merchandising strategies, boosting product visibility and driving sales growth
- Implement novel approaches to enhance customer experience
- Organized and maintained filing systems for sensitive documents.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Provided administrative support to various departments within the organization.
- Assisted with onboarding of new employees by providing information packets and training materials.
- Developed tracking systems for departmental projects and initiatives.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Maintained accurate records of employee attendance, vacation requests, absences.
- Processed invoices from vendors in a timely manner according to company policies.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Gathered, entered and updated data to maintain departmental records and databases.
- Maintained office supplies by checking inventory and ordering items.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
Customer Support Specialist
CHICK-FIL-A COMPANY
Atlanta, Georgia
07.2018 - 05.2022
- Streamlined customer support processes, reducing response times and enhancing satisfaction
- Implemented innovative solutions to address recurring issues
- Fostered strong team relationships, sharing best practices to improve overall service quality
- Mentored new hires, accelerating their onboarding process
- Analyzed customer feedback data to identify trends and areas for improvement
- Developed targeted strategies to address pain points and optimize support
- Pioneered a new approach to handling complex customer inquiries, resulting in faster resolution times and increased customer retention rates
- Provided empathetic and efficient support, consistently exceeding customer expectations
- Developed rapport with regular customers, enhancing loyalty
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Assisted in developing training materials related to new products or services being released.
- Responded quickly to customer inquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Audited customer account information to identify issues and develop solutions.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Processed customer account changes with proprietary software.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Analyzed customer feedback to recommend product or service enhancements.
- Maintained positive working relationship with fellow staff and management.
Customer Service Coordinator
SIGNIFICANT CLEANING SERVICE
Atlanta, Georgia
05.2016 - 04.2018
- Optimized customer service processes, reducing response time and increasing client satisfaction
- Implemented new CRM system, improving efficiency and data management
- Fostered strong relationships with clients and team members, enhancing communication and problem-solving
- Led cross-functional projects to improve service delivery
- Developed creative solutions to address customer concerns, resulting in a notable decrease in complaints
- Introduced a feedback system to continuously improve service quality
- Meticulously managed customer accounts, ensuring accurate records and timely follow-ups
- Conducted regular audits to maintain high standards of service delivery
- Mentored new team members, facilitating their integration and skill development
- Created a positive work environment, boosting team morale and productivity
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Monitored customer service calls and provided feedback on performance.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Analyzed trends in customer inquiries and developed strategies to address them effectively.
- Researched new products or services that may be beneficial to customers.
- Identified potential opportunities for improvement within the customer service department.
- Collaborated with other departments to resolve complex customer issues quickly.
- Ensured that all customer inquiries were responded to in a timely manner.
- Tracked orders from placement through delivery and follow-up as needed.
- Performed data entry tasks related to customer accounts and order processing.
- Provided training for new employees on company policies and procedures related to customer service.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Adhered to established guidelines regarding confidentiality of sensitive information.
- Generated reports on key metrics such as call resolution times, number of customers served.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
- Maximized revenue by proactively building and managing key customer relationships.
- Monitored documentation procedures to maintain consistent policies and current records.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Created call sequencing flow charts to optimize center performance.
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Established quality standards for service team members and evaluated progress.
- Developed and implemented strategies retain customers and drive loyalty.
- Supervised and motivated customer service teams to maximize business performance.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma - Career, Technical, Agricultural, Business & Entrepreneurship education Financial Service Pathway
Benjamin E. Mays HIGH SCHOOL
Atlanta, GA05.2016
Skills
- Flexibility
- Skillful
- Retail Experience
- Safety
- Customer Service
- Teller
- Communication
- Sales Experience
- Prioritizing
- Problem Solving
- Microsoft Office
- Team Player
- Record Keeping
- Innovative Solutions
- Customer Feedback Analysis
- Empathetic Support
- Data-Driven Strategies
- Rapport Building
- Service Quality Optimization
- Mentorship
- Office inventory management
- Proficient in [Software]
- Microsoft Excel
- Filing
- Team Collaboration
- Information requests
- Office Administration
- Presentation Preparation
- Microsoft Access
- Correspondence Preparation
- Time Management
- Telephone Etiquette
- Tech-Savvy
- Accounting ledger management
- Correspondence Management
- Operation recommendations
- Document Management
- Employee Development
- Workload Management
Professionalaccomplishments
- Managed customer complaints and resolved disputes in a timely manner, which improved customer satisfaction by 30% in just 2 months.
- Achieved a consistent 95% customer satisfaction rating through effective communication and active listening.
- Employee of the month 4x
Timeline
Back Up Administrative Coordinator
SPROUTS FARMERS MARKET
06.2022 - Current
Customer Support Specialist
CHICK-FIL-A COMPANY
07.2018 - 05.2022
Customer Service Coordinator
SIGNIFICANT CLEANING SERVICE
05.2016 - 04.2018
High School Diploma - Career, Technical, Agricultural, Business & Entrepreneurship education Financial Service Pathway
Benjamin E. Mays HIGH SCHOOL
Similar Profiles
Skylee NarronSkylee Narron
Courtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, CvsCourtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, Cvs
Mason GraceMason Grace
Senior Deli Clerk at Sprouts Farmers Market Inc.Senior Deli Clerk at Sprouts Farmers Market Inc.
Reigna GuajardoReigna Guajardo
Back up AC/Bookkeeper at Sprouts Farmers MarketBack up AC/Bookkeeper at Sprouts Farmers Market
Jacob CohnJacob Cohn
Grocery Clerk at Sprouts Farmers Market Inc, GroceryGrocery Clerk at Sprouts Farmers Market Inc, Grocery
CARESSIA CARRALCARESSIA CARRAL
Instructional Support Assistant at Atlanta Public SchoolsInstructional Support Assistant at Atlanta Public Schools