Olivia Daub
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Casher/Bartender
Moes Original Barbeque
Eagle, CO
05.2023 - 02.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
General Manager
Stouthouse Coffee & Kitchen
Eagle, CO
04.2019 - 10.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Server/Manager
Rib City Littleton
Littleton, CO
03.2018 - 02.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
Hair Salon Receptionist
Ooh La La Hair Salon
Edwards, CO
05.2017 - 03.2018
- Greeted customers and handled their inquiries in a professional manner.
- Provided information regarding services, prices, and appointment scheduling.
- Maintained the reception area clean and organized.
- Assisted with clerical tasks such as filing, faxing, copying, and answering phones.
- Processed payments for services rendered using cash register system.
- Scheduled appointments using an online booking system.
- Performed light housekeeping duties such as dusting surfaces or cleaning windows and mirrors.
- Prepared client cards containing personal details of each customer's service history.
- Managed incoming calls from potential clients inquiring about services offered by the salon.
- Communicated with stylists to confirm availability for walk-in clients.
Server
Hilton Hotels Corporation
Fort Collins , CO
11.2016 - 05.2017
- Greeted customers and provided excellent customer service.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Battle Mountain High School
Edwards, CO05-2014
Some College (No Degree) - Cosmetology
Aveda Institute Denver
Denver, COSome College (No Degree) - Communications
Colorado State University
Fort Collins, COSkills
- Payment Processing
- Food Service
- Food Preparation
- Health codes compliance
- Basic accounting
- Menu Memorization
- Team training and development
- Anticipating guest needs
- Organizational ability
- Outgoing Personality
- Outstanding customer service
- Handling Difficult Customers
- Performance Improvement
- Staff Management
- Sales expertise
- Salesmanship
References
- Marcey Place- (970)-390-0559 (Stouthouse Owner)
- Emily Brudwick- (970)-471-3908 (Moes BBQ Manager)
- Alexis Jamison- (616)-706-9098 (Ooh La La Owner)
Timeline
Casher/Bartender
Moes Original Barbeque
05.2023 - 02.2024
General Manager
Stouthouse Coffee & Kitchen
04.2019 - 10.2023
Server/Manager
Rib City Littleton
03.2018 - 02.2019
Hair Salon Receptionist
Ooh La La Hair Salon
05.2017 - 03.2018
Server
Hilton Hotels Corporation
11.2016 - 05.2017
High School Diploma -
Battle Mountain High School
Some College (No Degree) - Cosmetology
Aveda Institute Denver
Some College (No Degree) - Communications
Colorado State University
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