Raven Ellis
Dolton,IL
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in inventory management and quality control. Proven ability to enhance customer satisfaction through effective teamwork and communication. Recognized for implementing safety protocols and improving operational efficiency, demonstrating strong decision-making and a commitment to excellence in fast-paced environments. Amazing customer service, articulate and goal driven.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon
Matteson, IL
10.2023 - Current
- Oversaw daily inventory management to ensure stock accuracy and availability for customer orders.
- Facilitated collaboration among team members to enhance workflow efficiency in packaging and shipping operations.
- Facilitated training sessions for new associates on safety protocols and operational procedures.
- Established best practices for product handling to enhance quality control measures in fulfillment center.
- Spearheaded initiatives to enhance workplace safety culture, promoting proactive hazard recognition among team members.
- Ensured adherence to safety protocols for personal and team protection.
- Enhanced customer satisfaction by overseeing timely and accurate order fulfillment processes.
- Assumed additional hours and shifts during peak periods to ensure timely shipping operations.
- Executed order picking and packing operations to ensure timely fulfillment.
Host
Hooters Inc.
Lansing, IL
12.2021 - 04.2022
- Welcomed and seated guests to elevate overall dining experience.
- Oversaw waitlist management to enhance table turnover efficiency.
- Facilitated communication between kitchen staff and servers to optimize service efficiency.
- Addressed guest inquiries and concerns with professionalism to enhance customer satisfaction.
- Facilitated training sessions for new hosts on operational procedures and customer service excellence.
- Oversaw cleanliness of front-of-house areas to ensure adherence to health regulations.
- Facilitated collaboration among team members to enhance operational efficiency during peak hours.
- Navigated high-pressure situations with composure while managing large parties and unexpected events during peak shifts.
- Resolved customer inquiries regarding hours, seating arrangements, and menu details.
- Elevated customer satisfaction by efficiently greeting and seating guests upon arrival.
- Delivered exceptional customer service by actively listening to guest needs and swiftly resolving concerns.
- Facilitated support for servers, food runners, and bussers to ensure a well-prepared dining area for guests.
- Facilitated team success by fostering effective communication and collaboration with coworkers and management.
Pharmacy Technician
Walmart
Orland Park, IL
12.2020 - 08.2021
- Executed accurate and efficient processing of prescription orders, ensuring adherence to pharmacy regulations.
- Facilitated inventory management and stock maintenance for medications and supplies.
- Delivered exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Facilitated training for new team members on pharmacy procedures and safety protocols.
- Facilitated collaboration with healthcare professionals to enhance accuracy in medication dispensing.
- Optimized workflow processes to enhance efficiency and reduce patient wait times at pharmacy counter.
- Managed incoming phone calls, providing timely responses to inquiries from customers and healthcare providers.
- Managed stocking, labeling, and inventory of medications to ensure accurate record-keeping.
- Resolved customer inquiries in-person and via telephone by facilitating order placements, navigating systems, and locating products.
- Executed comprehensive pharmacy operations with a strong focus on accuracy, efficiency, and service quality.
Education
High School Diploma -
Thornton Township High School
Harvel, IL05.2021
Skills
Packing efficiency
Loading and unloading
Stock replenishment
Workplace organization
Time management
Quality control
Inventory management
Team collaboration
Workload prioritization
Safety compliance
Record keeping
Attention to detail
Teamwork and collaboration
Customer service
Quick learner
Critical thinking
Decision-making
Excellent communication
Motivated team player
Safety processes and procedures
Customer relationships
Dependable and reliable
Performance improvement
Goal setting and prioritization
Timeline
FC Associate
Amazon
10.2023 - Current
Host
Hooters Inc.
12.2021 - 04.2022
Pharmacy Technician
Walmart
12.2020 - 08.2021
High School Diploma -
Thornton Township High School