Raven Eustice
Princeton,KY
Summary
Dynamic Shift Lead with proven expertise in staff supervision and workplace safety from a tenure at Cracker Barrell. Excelled in enhancing shift productivity and customer satisfaction through effective leadership and strong communication. Skilled in operations monitoring and fostering team development, significantly contributing to a positive and efficient work environment.
Overview
20
20
years of professional experience
Work History
Shift Lead
Cracker Barrell
10.2004 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Associate Of Business Administration - Business Management
Mid-Continent University
Mayfield, Ky05.2013
Skills
- Workplace safety
- Staff supervision
- Work delegation
- Staff motivation
- Operations monitoring
- Loss prevention
- Staff development
- Regulatory compliance
- Knowledge sharing
- Shift leadership
- Positive attitude
- Strong verbal and written communication
- Safety processes and procedures
Timeline
Shift Lead
Cracker Barrell
10.2004 - Current
Associate Of Business Administration - Business Management
Mid-Continent University
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