Summary
Overview
Work History
Education
Skills
Timeline
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Raven Fagan

Middletown,NY

Summary

Proactive worker with a proven track record in communication skills, crisis management and conflict resolution. Dedicated and hardworking professional with the ability to lead and work in high-stress environments. Offering to work both independently and as a participating team member to improve processes and implementation of rules and protocols. Committed to improving yet, eager to contribute my experience while making a positive impact.

Overview

13
13
years of professional experience

Work History

Correctional Officer

Greene Correctional
Coxs, NY
12.2022 - Current
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Inspected cells and other areas for contraband and safety hazards.
  • Maintained daily reports on the events of the day.
  • Participated in training sessions to stay current on best practices in corrections and emergency response.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.

Facilities Coordinator

JLL / HUB
New York
02.2017 - Current
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures
  • Data entry Creating and managing budget
  • Accrual monthly budget
  • Annual re forecast Coding and billing Submit
  • Approve invoices for payment
  • Customer service
  • New hires / Termination
  • Monthly seat validation
  • Worked with new vendors and gathered important documents
  • Processed payment via telephone and in person with a focus on accuracy and efficiency
  • Created an improved filing system to maintain client data in a secure and efficient manner
  • Pleasantly greeted all callers and asked how to be of assistance
  • Trained 6- 8 operators and 2 employees for invoicing
  • Coordinated office inventory by restocking supplies and placing purchase orders
  • Coordinator overnight cleaning
  • Floor plans and seating charts
  • Answered phones
  • Greeted guest
  • Booked conference rooms for daily meetings
  • Worked with COI
  • Requested building services
  • Called in equipment repair services and maintained office supplies by ordering new inventory

Office Secretary

Saint Gregory the Great Catholic Academy
Brooklyn
09.2015 - 01.2017
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff
  • Greeting the public
  • Typing memos and proofreading
  • Filing and sorting
  • Handling incoming and outgoing mail
  • Corresponded with clients through email, telephone, or postal mail
  • Answered and quickly redirected up to 50 calls per day
  • Intake on incoming students and completed exit for students
  • Kept track of medical records
  • Worked after school program with about 19 students
  • Planned trips
  • Worked on lesson plans and assisted in classrooms when needed

Receptionist

CashEdge / Fiserv
New York
10.2011 - 04.2014
  • Greeted customers and visitors in-person and via telephone calls
  • Prepared packages for shipment, pickup or courier delivery to customers
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
  • Scheduled office meetings and client appointments for a team of about 20 professionals throughout the marketing agencies
  • Corresponded with clients through email, telephone or postal mail
  • Took inventory of office supplies and kitchen supplies
  • Placed orders for the office (food, supplies, postage)
  • Worked closely with about 5 - 10 vendors

Education

High School Diploma -

Brooklyn College Academy
Brooklyn, NY
01.2007

Norfolk State University
Norfolk, VA

Skills

  • Communication Skills
  • Crisis management
  • First aid training
  • Mental health awareness
  • Stress tolerance
  • Security procedures
  • Occupational hazards and safety precautions
  • Self-defense techniques
  • Firearms proficiency
  • Mentorship
  • Safety
  • Effective leader
  • Efficient multi-tasker
  • Non-violent intervention
  • Detail-oriented
  • Customer service-oriented
  • Conflict resolution
  • Administrative Support
  • Typing
  • Data Entry
  • General office duties

Timeline

Correctional Officer

Greene Correctional
12.2022 - Current

Facilities Coordinator

JLL / HUB
02.2017 - Current

Office Secretary

Saint Gregory the Great Catholic Academy
09.2015 - 01.2017

Receptionist

CashEdge / Fiserv
10.2011 - 04.2014

High School Diploma -

Brooklyn College Academy

Norfolk State University

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Raven Fagan