- Film
- Cosmetics
- Graphic Design
- Crocheting
- Reading
Raven Fair
Maumee
Summary
Professional with experience in hospitality management and guest services. 4 years of Front Desk experience and 2 years of management experience. Trained in Opera, Lightspeed, and ChoiceAdvantage PMS systems as well as CLC. Trained in all shifts including Night Audit. Efficient in Microsoft Office and Google Docs. Well organized and fast learner. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
The Delta by Marriott
01.2025 - Current
- Currently the Front Desk Supervisor at the Delta by Marriott in Toledo.
- My first position at a Full Service hotel
- My 3rd management position overall
- Assist the Front Office Manager with scheduling, filing, responding to reviews, performing refunds, settling A/R accounts, and other clerical work.
- Submit orders and calculate pricing for the hotel market.
Operations Manager
Country Inn and Suites By Radisson
10.2024 - 01.2025
- Promoted to Operations Manager in October 2024.
- Served as Manager on Duty when the General Manager was not on site.
- Supervised staff in all departments and kept employees compliant with company policies and procedures.
- Assigned rooms to housekeepers
- Oversaw Breakfast while working at the Front Desk
Front Desk Supervisor
Country Inn & Suites By Radisson
12.2023 - 10.2024
- Promoted to Front Desk Supervisor in 2023
- My first management position
- Responsible for scheduling, performing refunds, handling customer complaints and monitoring reviews
- Assisted the General Manager with accounts receivable, group/ block reservations, filing, and creating spreadsheets.
- Assisted and trained staff during the hotel's transition to the Choice brand and ChoiceAdvantage PMS system.
Front Desk Agent
Country Inn and Suites By Radisson
11.2021 - 12.2023
- Elected Employee of the Month in September 2022
- Collected room deposits, fees, and payments
- Made reservations both over the phone and walk-ins
- Maintained presence of the lobby
- Assisted guests with any questions or complaints
- Worked on laundry during any downtime
Crew Member
Dunkin'
05.2023 - 08.2023
- Worked Part-Time in the Summer of 2023
- Crafted espresso drinks
- Prepared food
- Took orders at the counter and drive-thru
- Trained new team members on procedures
Team Partner
Molly Maid
05.2020 - 11.2021
- Performed standard, routine, and deep cleans
- Worked in residences, businesses, and offices
- Duties included dusting, changing beds, sanitizing bathrooms, cleaning kitchens and appliances, vacuuming, mopping, and trash removal.
Housekeeper
Extended Stay America Hotel
12.2018 - 01.2020
- Start of my experience in hospitality
- Tended to 125 rooms along with three other housekeepers
- Changed beds, sanitized bathrooms , vacuumed, mopped and maintained public areas.
Theater Team Member
Cinemark
12.2017 - 01.2020
- My first position
- Served customers at the concessions stand and box office
- Served a usher, cleaning theaters after each showing
- Performed cash transactions
- Answered phones
Education
High school or equivalent -
Saint Ursula Academy
Toledo, OH05.2017
Skills
- Hotel experience
- Customer Service
- Management
- Front Desk
- Problem Solving
- Google Docs
- Microsoft Office
- Cashiering
- Scheduling
- Filing
Interests
Timeline
Front Desk Supervisor
The Delta by Marriott
01.2025 - Current
Operations Manager
Country Inn and Suites By Radisson
10.2024 - 01.2025
Front Desk Supervisor
Country Inn & Suites By Radisson
12.2023 - 10.2024
Crew Member
Dunkin'
05.2023 - 08.2023
Front Desk Agent
Country Inn and Suites By Radisson
11.2021 - 12.2023
Team Partner
Molly Maid
05.2020 - 11.2021
Housekeeper
Extended Stay America Hotel
12.2018 - 01.2020
Theater Team Member
Cinemark
12.2017 - 01.2020
High school or equivalent -
Saint Ursula Academy
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