Raven Faulk
Kissimmee
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Araa Home Care LLC
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
LabCorp
11.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Act a liaison between LabCorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting LabCorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Customer Service Representative
Humana
08.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Credit Card Customer Service Representative
FIS Global
07.2018 - 07.2019
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
Education
High School Diploma -
Franklin Academy Inc
Tallahassee, FL05.2015
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Time Management
Administrative Support
Workflow Coordination
Medical terminology knowledge
Patient confidentiality
Claims Processing
Team Leadership
Timeline
Administrative Assistant
Araa Home Care LLC
06.2023 - Current
Customer Service Representative
LabCorp
11.2021 - 05.2023
Customer Service Representative
Humana
08.2019 - 10.2021
Credit Card Customer Service Representative
FIS Global
07.2018 - 07.2019
High School Diploma -
Franklin Academy Inc
Similar Profiles
Jasmine WattsJasmine Watts
PCA at ARAA Home Care LLCPCA at ARAA Home Care LLC
Shante' DavisShante' Davis
Certified Nursing Assistant at ARAA Home CareCertified Nursing Assistant at ARAA Home Care
Linda ChampionLinda Champion
Clinical Educational Nursing Supervisor at ARAA Home Care AgencyClinical Educational Nursing Supervisor at ARAA Home Care Agency
Sara DiazSara Diaz
Boutique Hostess at Walt Disney World Parks and ResortsBoutique Hostess at Walt Disney World Parks and Resorts
Renato MunozRenato Munoz
Pool Attendant at Westgate Vacation Villas Resort & SpaPool Attendant at Westgate Vacation Villas Resort & Spa