Raven Fay
Palm Coast,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
EDI Support Specialist
Ventra Health
Jacksonville, FL (remote)
11.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- 95 WPM typing skills
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Property Manager
Self-employeed
Orlando, FL
01.2021 - 01.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Main focus was Air BNB management, I hosted multiple properties in the Orlando/Kissimee area.
Server/Bartender
Crystal River Seafood Restaurant
Jacksonville, FL
02.2017 - 09.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Office Manager's Assistant
Brakes 4 Less
Jacksonville, FL
12.2016 - 07.2018
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Hostess
Hooters
Jacksonville (Southside)
08.2013 - 12.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
Education
Medical Billing And Coding Specialist - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL12.2015
High School Diploma -
Frank H Peterson Academies of Technology
Jacksonville, FL06.2014
Skills
- Hardware Knowledge
- Troubleshooting and Diagnostics
- Support SOP Writing
- Read Technical Manuals
- Customer Communication and Empathy
- Creative Issue Resolution
- Collaborative Team Player
- Emotional Support
- Reading Comprehension
- Organizational Skills
- Friendly and Patient
- Social Skills
- Suggestive Selling
- Guest Satisfaction
- Food Preparation and Safety
- Order Accuracy
- High-Volume Dining
- Guest Seating
- Waiting Tables
- Age Verification
- Customer Service and Rapport
- Courteous Phone Demeanor
- Menu Item Recommendation
- Food Sales and Promotion
- Bus Tables
- Server Training
- Billing and Payment Processing
- Cocktail Knowledge
- Beverage Preparation
- Cash Handling
- Cool Under Pressure
- Process Monitoring
- Managing Extras
- Dining Area Maintenance
- Glassware Polishing
- Dining Room Cleaning and Upkeep
- Wine and Liquor Service
- Cash Register Operations
- Specials Promotion
- Regulatory Compliance
Timeline
EDI Support Specialist
Ventra Health
11.2022 - Current
Property Manager
Self-employeed
01.2021 - 01.2022
Server/Bartender
Crystal River Seafood Restaurant
02.2017 - 09.2018
Office Manager's Assistant
Brakes 4 Less
12.2016 - 07.2018
Hostess
Hooters
08.2013 - 12.2015
Medical Billing And Coding Specialist - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Frank H Peterson Academies of Technology