Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raven Felix

Gretna,LA

Summary

Dynamic individual with hands-on experience in various roles and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Tissue Recovery Technician

telaGen, LLC
10.2024 - 08.2025
  • Obtain consents of laboring mothers for birth tissue donation
  • Match placenta, amnion, chorion, and umbilical cords with correct processors contingent on personal medical records criteria and expectations
  • Self motivated, able to obtain different schedules daily and planning accordingly
  • Shipping and packaging for multiple carriers accurately
  • Wet ice packaging
  • Created detailed reports on collection activities including progress updates, trends analysis, and recommendations for process improvements
  • Assisted surgical team in preparing operating room for procedures, ensuring all necessary equipment and supplies were readily available
  • Handled instruments to surgeons during procedures, anticipating their needs and maintaining a sterile field at all times
  • Sterilized and maintained surgical instruments according to established protocols to prevent infection
  • Managed inventory of surgical supplies and restocked as needed to ensure uninterrupted workflow during procedures
  • Liaised between surgical team members, nurses, anesthesiologists, and other healthcare professionals to facilitate effective communication during surgeries
  • Maintained accurate documentation of patient information such as medical history, medications taken prior to surgery, allergies etc
  • Collaborated with nurses in post-operative care including monitoring patients' recovery progress and providing appropriate support as needed
  • Ensured compliance with infection control protocols by following strict hand hygiene practices throughout each procedure
  • Served as a resource person for new staff members by providing training on proper sterile techniques
  • Maintained strict adherence to sterile techniques during emergency situations, ensuring patient safety was never compromised
  • Participated actively in interdisciplinary team meetings to discuss patient care plans and contribute insights from a surgical perspective
  • Demonstrated exceptional problem-solving skills by quickly identifying issues during surgeries and taking appropriate action to resolve them
  • Reviewed and analyzed medical records to ensure accuracy, completeness, and compliance with regulations
  • Utilized electronic health record (EHR) systems to capture patient information and clinical documentation
  • Collaborated with healthcare providers to clarify and obtain missing or incomplete documentation
  • Maintained up-to-date knowledge of coding guidelines, regulations, and compliance requirements
  • Performed regular audits of clinical documentation for quality assurance purposes
  • Developed standardized templates for documenting common procedures leading to improved consistency across records
  • Processed and verified incoming documents, ensuring accuracy and completeness
  • Maintained a high level of attention to detail while entering data into the system
  • Performed quality checks on processed documents to ensure compliance with company standards
  • Assisted in training new employees on document processing procedures and systems
  • Ensured confidentiality and security of sensitive information during the document processing workflow
  • Resolved customer inquiries or complaints related to document processing in a timely manner, providing excellent customer service experience

Certified Medical Assistant Lead

CCPI
06.2023 - 10.2024
  • Assisted physicians and nurses in providing patient care for various specialties
  • Daily tasks taking vital signs, collecting specimens, administering medications accurately , EKG, recognizing detrimental signs of distress and act accordingly, in office procedures, etc.
  • Managed patient scheduling and ensured timely appointments for efficient workflow
  • Maintained accurate medical records by documenting patient information, test results, and treatment plans
  • Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
  • Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
  • Performed laboratory tests such as blood draws, urinalysis, and EKGs with precision and adherence to safety protocols
  • Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
  • Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
  • Managed inventory of medical supplies and equipment to ensure availability for daily operations
  • Provided compassionate emotional support to patients during their healthcare journey
  • Implemented electronic health record (EHR) system resulting in improved accuracy of documentation
  • Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
  • Ensured compliance with infection control standards through proper handling of biohazardous materials
  • Administered vaccinations according to immunization schedules while maintaining accurate records
  • Served as a liaison between patients and insurance companies regarding billing inquiries or claims disputes
  • Participated in quality improvement initiatives aimed at enhancing patient satisfaction scores
  • Demonstrated proficiency in using medical software systems for appointment scheduling and billing purposes
  • Counseled patients on lifestyle modifications such as diet changes or exercise routines under the guidance of healthcare providers
  • Maintained strict confidentiality when handling sensitive patient information per HIPAA regulations
  • Collaborated with physicians to develop patient education materials on various medical conditions and treatment options

Medical Assistant/Surgery Scheduler

Ochsner Health
07.2020 - 09.2022
  • Coordinate surgeries/ procedures for multiple doctors at a time
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
  • Schedule H&P appointments to ensure patients are ready for surgery
  • Provide patients with intricate details personalized for their specific surgery
  • Ensure all testing and labs have come in and obtain clearance from other providers to ensure patient safety and readiness
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Conform to all new rules and procedures daily
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

Ochsner Health
02.2017 - 07.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatment
  • Availability to float to different specialties and adapt
  • Prepared lab specimens for diagnostic evaluation.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Floral Designer

Mona's Accents
01.2013 - 10.2020
  • Designed custom floral arrangements for events, ensuring aesthetic appeal and client satisfaction.
  • Collaborated with clients to understand preferences and create personalized floral designs.
  • Managed inventory levels of flowers and supplies to optimize workflow efficiency.
  • Developed seasonal marketing displays that attracted customers and increased foot traffic to the store.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
  • Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Prepared potted plants and bouquets based on customer requirements.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Negotiated with suppliers, securing favorable terms and ensuring high-quality floral stock.

Education

Surgical technician -

Herzing University

CMA - undefined

Eastern College of Health Vocations

High School Diploma -

Marion Abramson Senior High
New Orleans, LA
05-2003

Associate of Science - Human Biology

Jefferson State Community College
Birmingham, AL

Skills

  • Medication administration
  • Patient Care
  • Phlebotomy
  • Epic
  • Catheter Care
  • Nursing
  • EMR Systems
  • Customer service
  • Medical Scheduling
  • Insurance Verification
  • Triage
  • Vital Signs
  • Office experience
  • Computer Skills
  • Medical Imaging
  • Microsoft applications
  • Patient care
  • Floral Design
  • Experience Administering Injections
  • Time management
  • Microsoft Word
  • Venipuncture
  • Medical Records
  • Medical Office Experience
  • Microsoft Office
  • Laboratory Experience
  • Patient confidentiality
  • Organ procurement
  • Tissue preservation
  • Surgical instrumentation
  • Donor screening
  • Specimen analysis
  • Specimen collection
  • Equipment testing and calibration
  • Quality control procedures
  • Quality control
  • Test documentation
  • Inventory control
  • Obtaining authorizations
  • Educating patients
  • Following up with patients
  • Patient relations
  • Calendar management
  • Pre-operative review
  • Scheduling expertise
  • Problem-solving
  • Collaboration and teamwork
  • Adaptable and flexible
  • Office coordination
  • Basic life support for health care providers (BLS)
  • Heartsaver first aid CPR AED
  • Supply ordering
  • Prescription refills
  • Outpatient procedures

Certification

  • CPR Certification
  • Certified Medical Assistant
  • BLS Certification

Timeline

Tissue Recovery Technician

telaGen, LLC
10.2024 - 08.2025

Certified Medical Assistant Lead

CCPI
06.2023 - 10.2024

Medical Assistant/Surgery Scheduler

Ochsner Health
07.2020 - 09.2022

Medical Assistant

Ochsner Health
02.2017 - 07.2021

Floral Designer

Mona's Accents
01.2013 - 10.2020

CMA - undefined

Eastern College of Health Vocations

Surgical technician -

Herzing University

High School Diploma -

Marion Abramson Senior High

Associate of Science - Human Biology

Jefferson State Community College

Similar Profiles

CREATE PROFILE
Raven Felix