Raven Fly-Palacin
Orlando,FL
Summary
An Insurance Verification Specialist with 3 years of expertise in patient care, insurance verification, and medical scheduling, both in clinic and remote. Has experience working with federal Medicare, Worker's Compensation, and various commerical insurances and obtaining their authorizations.
Overview
4
4
years of professional experience
Work History
Insurance Verification Specialist
CORA Physical Therapy
05.2024 - Current
- Made contact with insurance carriers over phone or provider portals to verify policies and individual patient benefits
- Answered telephone calls to offer office information, answer questions, and directed calls to the relevant staff
- Created a strong knowledge of medical and billing terminology to better understand services and procedures
- Assured timely verification of insurance benefits prior to patients' first clinic visit
- Assisted patients with understanding personalized insurance coverage and benefits both prior to and after their first clinic visit
- Updated patient records as needed with accurate, current insurance policy information
- Complied with HIPAA guidelines and regulations for confidential patient data
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
Patient Services Coordinator
CORA Physical Therapy
07.2023 - 05.2024
- Created a positive patient experience through personalized greetings and relationship-building during both in-person and telephone interactions
- Responsibly managed incoming calls, ensuring prompt and friendly responses, and relaying calls outbound as needed
- Conducted thorough verification of patient insurance coverage for outpatient therapy services (where applicable)
- Efficiently handled incoming physician referrals and scheduled new patients according to schedule
- Communicated first visit expectations to new patients, ensuring a smooth intake process
- Offered clear and concise guidance to patients regarding their financial obligation per visit
- Organized and maintained patient files by accurately scanning insurance cards, identification documents, and other relevant paperwork
- Processed co-payments and deductibles for patients, issuing receipts for each transaction
- Maintained financial records, balancing daily cash, check, and credit card collections and promptly submitting charges at the end of the work day
Inventory Coordinator
Universal Parks and Resorts
05.2022 - 06.2023
- Maintained a clean and organized inventory storage area, ensuring that products are properly labeled, stacked, and secured
- Gained experience in inputting large amounts of data into databases and spreadsheets (ex. Microsoft Excel) quickly and accurately
- Demonstrated attention to detail and accuracy when managing data
- Further improved the ability to work collaboratively with others in a department of over 300 people to collect and analyze data
- Adapted to work in a fast-paced and changing environment, adjusting to new technologies, software, and procedures as needed
Education
Bachelors in Healthcare Administration -
University of Central Florida
Orlando, FloridaDiploma -
West Port High School
Ocala, Florida05-2020
Skills
- Medical Terminology
- Microsoft Office Suite
- EHR Systems
- Adaptability
- Attention to Detail
- Working Under Pressure
- Organization
- Data Entry
- Medical Claims
- Medical Coding
Timeline
Insurance Verification Specialist
CORA Physical Therapy
05.2024 - Current
Patient Services Coordinator
CORA Physical Therapy
07.2023 - 05.2024
Inventory Coordinator
Universal Parks and Resorts
05.2022 - 06.2023
Bachelors in Healthcare Administration -
University of Central Florida
Diploma -
West Port High School