Hi, I’m
Raven Freeman
Eden,NC
Summary
Responsible Customer Relationships Specialist with customer interaction and inventory oversight background. Energetic professional known for delivering high levels of service and support.
Overview
3
years of professional experience
Work History
Sweet Revenge Bakery And Occasion Cakes
Front End Coordinator & Customer Relationships Spe
08.2022 - Current
Job overview
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Managed inventory levels effectively to prevent stock-outs and ensure adequate product availability.
- Implemented new policies and procedures for improved front-end operations, resulting in better customer experiences.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Brayley Laboy LLC
Sales Associate
01.2022 - 07.2022
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Performed end-of-day register procedures, including processing paperwork and making deposits
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Made personalized product suggestions to costumers based on expressed criteria
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Wet Willies
Server
06.2021 - 12.2021
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
TJMAXX
Sales Associate
05.2021 - 06.2021
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Southern New Hampshire University
Bachelor of Arts from Anthropology
Dalton L. McMichael High School, Mayodan, NC
07.2020
Skills
- Cash Register Operation
- Verbal and written communication
- Customer interaction
- Customer Service
- Interpersonal and written communication
- Website Accessibility
- File Management
- Complaint resolution
- Relationship building and management
- Display Setup
- Cash Handling Accuracy
- Problem-solving skills
- Word Processing
- Listening Skills
Timeline
Front End Coordinator & Customer Relationships Spe
Sweet Revenge Bakery And Occasion Cakes
08.2022 - Current
Sales Associate
Brayley Laboy LLC
01.2022 - 07.2022
Server
Wet Willies
06.2021 - 12.2021
Sales Associate
TJMAXX
05.2021 - 06.2021
Southern New Hampshire University
Bachelor of Arts from Anthropology
Dalton L. McMichael High School
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