Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laila "Raven" Gaeta

Citrus Heights,CA

Summary

Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.

Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Contractors Warehouse
11.2024 - 06.2025
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Increased customer loyalty and retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.


Teaching Assistant

The Food Literacy Center
12.2022 - 02.2023
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Observed student performance in order to assess progress towards academic goals.

Sales Associate

Kolores
04.2023 - 09.2023
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Cashier

Chipotle Restaurant
01.2023 - 04.2024
  • Complied with all health and safety regulations while performing job duties.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Resolved customer complaints in a professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Teaching Assistant

Pony Express Elementary
10.2022 - 12.2023
  • Graded assignments, tests and papers according to teacher instructions.
  • Maintained accurate records of student attendance and performance.
  • Maintained a safe environment for all students while adhering to school policies and procedures.

Education

High School Diploma -

The Met
Sacramento, CA
06-2023

Skills

  • Customer engagement
  • Merchandise Restocking
  • Supply chain oversight
  • Collaborative team development
  • Multi-departmental leadership
  • Cash management
  • Punctual and reliable
  • Inventory oversight
  • Proficient in Google docs, Sheets, Microsoft Word

Timeline

Cashier Team Lead

Contractors Warehouse
11.2024 - 06.2025

Sales Associate

Kolores
04.2023 - 09.2023

Customer Service Cashier

Chipotle Restaurant
01.2023 - 04.2024

Teaching Assistant

The Food Literacy Center
12.2022 - 02.2023

Teaching Assistant

Pony Express Elementary
10.2022 - 12.2023

High School Diploma -

The Met

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