Raven Gissendanner
Charlotte,NC
Summary
Professional Bartender/ Server with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by upholding the highest standards of customer service and safe food and alcohol handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
Work History
Bartender/Restaurant Server
Smooth Bar and Lounge
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Pregame Bar
07.2018 - 06.2019
- Serve drinks, maintain the bar, and close all tabs properly
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Learn drink specials and create drinks for customers
- Maintain a serve-safe certification.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Mooneys Lounge
05.2018 - 08.2018
- Service drinks, maintain the bar, and close all tabs properly
- Learn drink specials and create drinks for customers
- Maintain a serve-safe certification.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Hookah Girl
Hookah Life Charlotte
05.2018 - 08.2018
- Set up, prepare, and serve hookahs.
- Ensured compliance with local regulations regarding tobacco use within the establishment's premises.
- Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
- Supported inventory management by keeping track of supplies and notifying management when restocking was needed.
- Maintained a clean and inviting atmosphere for guests, ensuring optimal enjoyment of the hookah experience.
Bottle Girl/Server
FLO
07.2017 - 05.2018
- Maintained composure under pressure during peak hours, consistently delivering exceptional service even in high-stress situations.
- Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
- Collaborated with security personnel to ensure the safety and well-being of all guests in the venue.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Science - Biology
NCCU
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Responsible Alcohol Service
- Payment Processing
- Handling Difficult Customers
Timeline
Bartender/Restaurant Server
Smooth Bar and Lounge
09.2024 - Current
Bartender
Pregame Bar
07.2018 - 06.2019
Bartender
Mooneys Lounge
05.2018 - 08.2018
Hookah Girl
Hookah Life Charlotte
05.2018 - 08.2018
Bottle Girl/Server
FLO
07.2017 - 05.2018
Bachelor of Science - Biology
NCCU
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