Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Goodwin

Columbus,GA

Summary

Patient Care - Teacher - Customer Service Providing excellent customer service in a fast-paced work environment. Believe I’m the person you need. As in having years of experience in the healthcare service environment where I addressed provider, facility,customers and patients concerns daily. Listen very carefully to their issues, ensuring understand the nature of the problem could provide them with the correct resolution. Ability to solve problems through systemic analysis of processes with sound judgment. Having a realistic understanding of relevant issues. Adapt to different styles, listen critically and collaborate. Also confirm established policies and procedures. Exhibit high motivation. Prioritize and manage actions to meet the changing deadlines and requirements within a high volume. Excellent with managing large amounts of complex information. My computer related tasks included updating customer’s accounts and large company accounts' ability to function in a multisystem Microsoft environment- using word, outlook, excel, fax, the internet and software applications. While treating customers, patients and million companies, with the up most respect. KEY COMPETENCIES Patient Management Student Development Time Management Direct Patient Care Tailoring Curriculum Plans Conflict Resolution Recording Vital Signs Reports/Documentation Problem Solving Responding to Emergencies Medical Office Administration Microsoft Office Attention to Detail Reports/Documentation Attention to Detail Claims Processing Team Management Leadership

Overview

11
11
years of professional experience

Work History

Collections Agent

First Credit Services
08.2023 - Current
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reached out to approximately 100 account holders daily.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Collected funds from delinquent customers and minimized loss to save.
  • Directed day-to-day collections functions.

Pharmacy Technician

Ultimate Staffing
10.2022 - 04.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Coordinated verification and filling of more than 50 daily prescriptions in high-volume pharmacy environment

CSR

Sitel
05.2022 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Updated account information to maintain customer records.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Fraud Analyst

TSYS
10.2019 - 04.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Developed and implemented procedures to detect and prevent fraud.

Private Duty Nurse

Private Care
01.2018 - 09.2019
  • Performed initial and ongoing health assessment by evaluating physical, mental, and environmental status - provided nursing interventions based on assessment of need
  • Monitored and documented vital signs, heart and lung auscultation, blood and urine laboratory values, intake and output, level of consciousness, etc
  • Applied independent emergency measures to counteract adverse health developments and notified physician of patient conditions
  • Administered dressings, nursing services, medications and treatments
  • Assisted with bathing, dressing, grooming, transfers from bed to chair, toileting, provided companionship, and performed some light housekeeping
  • Documented all activities, assessments, nursing actions, responses, and coordination of care in a timely manner whenever care is delivered
  • Recognized changes in client needs and responses requiring intervention and implements care to prevent risk or reduce risk.
  • Supported personal care needs, shopping for groceries, and cleaning house.
  • Educated family members and caregivers on patient care instructions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.

Stocker

Walmart Supercenter
01.2015 - 01.2017
  • Accurately and successfully performed store routine standards by rearranging the entire sales floor to best display promotional and sale merchandise
  • Stocked and replenished merchandise according to store merchandising layouts, priced merchandise, stocker shelves, completed daily inventory for all the packages being delivered and received
  • Provided new inventory and returned old merchandise to its designated area manually and using wheeled carts to ensure the store operates orderly and effectively
  • Transported products to the sales floors with electric pallet jacks after sorting and ensuring that sufficient quantity has been delivered
  • Ensured all labels and tags matches to merchandise and maintain count of inventory levels at all times to maintain records of goods
  • Maintained quality and cleanliness of the work area and equipment.

Laboratory-Phlebotomist

01.2014 - 01.2016
  • Draw blood from patients and blood donors
  • Evaluate patients’ ability to withstand procedure
  • Explain blood-drawing procedure to patients and answer questions
  • Perform basic point of care testing, such as blood glucose levels
  • Prepare blood, urine and other specimens for testing
  • Verify patient/donor identity
  • Maintain medical equipment such as needles, test tubes and blood vials.

Customer Care Rep

Blue Cross Blue Shield
01.2013 - 01.2014
  • Achieved success assisting clients face to face, over the phone and electronically to resolve questions and concerns while explaining products and services to help settle medical claims
  • Established proof of loss by studying medical documentation; assembling additional information as required from outside sources, including claimant, physician, employer, hospital, and other insurance companies; initiating or conducting investigation of questionable claims
  • Resolved medical claims by approving or denying documentation; calculating benefit due; initiating payment or composing denial letters
  • Adhered to HIPAA guidelines and privacy rules while consistently exceeding quality and production metrics
  • Documented medical claims actions by completing forms, reports, logs, and records
  • Served as a team leader to provide procedural direction and guidance to new team members.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06.2021

Phlebotomy Technician -

First Step Agency
Columbus, GA
2014

Montgomery Job Corp -

CNA
Montgomery, AL
2013

Skills

  • Goals and Performance
  • Short Sales
  • Aged Account Reporting
  • Records Management
  • Credit and Collections
  • Billing Procedures
  • Collections Process Improvement
  • Collections Regulatory Guidelines
  • Team Oriented
  • Payment Acceptance
  • Microsoft Office
  • Cash Flow and Financial Analysis
  • Collection Agency Relations
  • Process Payments
  • Collections

Timeline

Collections Agent

First Credit Services
08.2023 - Current

Pharmacy Technician

Ultimate Staffing
10.2022 - 04.2023

CSR

Sitel
05.2022 - 08.2022

Fraud Analyst

TSYS
10.2019 - 04.2022

Private Duty Nurse

Private Care
01.2018 - 09.2019

Stocker

Walmart Supercenter
01.2015 - 01.2017

Laboratory-Phlebotomist

01.2014 - 01.2016

Customer Care Rep

Blue Cross Blue Shield
01.2013 - 01.2014

High School Diploma -

Penn Foster Career School

Phlebotomy Technician -

First Step Agency

Montgomery Job Corp -

CNA
Raven Goodwin