Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Raven Green

Waco,TX

Summary

Dedicated restaurant and administration professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

General Manager

Pizza Hut
Waco, Texas
02.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Shift Manager

Pizza Hut
Waco , Texas
03.2013 - 02.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Team Member

Pizza Hut
Waco , Texas
03.2011 - 03.2013
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Sought out ways to go above and beyond job requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Pursued learning opportunities to advance knowledge and take on leadership position.

Education

Bachelor of Science - Applied Psychology

University of Phoenix
Tempe, AZ
10.2022

Skills

  • Business Leadership
  • Hiring and Onboarding
  • Management Training
  • Problem Anticipation and Resolution
  • Sales Promotion
  • Performance Monitoring and Evaluation
  • Focus and Follow-Through
  • Sales Tracking
  • Policy Enforcement
  • Records Organization and Management
  • Profit and Loss Control
  • Cross-Functional Team Management
  • Performance Improvement
  • Supervision and Training
  • P&L Responsibility

Timeline

General Manager

Pizza Hut
02.2022 - Current

Shift Manager

Pizza Hut
03.2013 - 02.2022

Team Member

Pizza Hut
03.2011 - 03.2013

Bachelor of Science - Applied Psychology

University of Phoenix

Similar Profiles

CREATE PROFILE
Raven Green