Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raven Green

Washington,DC

Overview

14
14
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Managed facility policies and procedures, ensuring
, VA
08.2022 - Current
  • Managed facility policies and procedures, ensuring compliance.
  • Communicate essential travel information to passengers, including travel times, transportation options, connections, and visa requirements.
  • Specialize in assisting disabled passengers, ensuring 100% compliance with Department of Transportation (DOT) regulations and addressing passenger complaints
  • Provide support to passengers with various baggage-related issues, such as damaged, lost, or mishandled bags, ensuring they receive their bags within 24 hours.
  • Support unaccompanied minors to ensure their safety during travel, providing support to and from the gates.
  • Document detailed delay reports when assisting with flights delayed beyond their departure times.
  • Greeted guests with a friendly and welcoming attitude.
  • Processed guest payments quickly and efficiently.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Assist passengers in challenging situations, such as missed flights, delays, and cancellations, and help find alternative routes to their destinations.

Night Stocker

Safeway
Washington, DC
02.2010 - Current
  • Orders, stocks, and rotates grocery and general product
  • Assists with creating and maintaining shopping displays
  • Keeps a neat, clean, and organized back storage room
  • Assists customers with locating product and taking special orders
  • Assists in organizing, replenishing, and rotating product
  • Assists in cleaning and building displays throughout the store
  • Provide customers with exceptional customer service.
  • Bagged groceries and provided carryout service
  • Checked prices per cashier requests
  • Cleaned restrooms and cleaned up spills
  • Provided customers with exceptional customer service

Student Coordinator

Kiddie Academy
, MD
01.2019 - 08.2022
  • Meet with students and parents to advice on steps necessary to complete admission and financial aid forms correctly.

● Assist professors and other administrative personnel in filing and providing photos copies.

● Perform administrative duties relating to students' programs.

● Manage and maintain sensitive student information in physical and online files.

● Oversee and manage displays and bulletin boards announcing seminars and course offerings.

● Assist admissions in processing potential student admission form and ensure their proper completion.

● Interact with students through phone and email addressing their questions and concerns.

● Welcome new students and assist them in completing admission paperwork.

● Meet with students and parents to advice on steps necessary to complete admission and financial aid forms correctly.

● Assist professors and other administrative personnel in filing and providing photos copies.

● Perform administrative duties relating to students' programs.

● Manage and maintain sensitive student information in physical and online files.

Education

Some College (No Degree) -

Prince George's Community College
Upper Marlboro, MD

High School Diploma -

Eastern High School
Washington, DC

Skills

  • Baggage Handling Arrangements
  • Greeting Customers
  • Maintenance Coordination
  • Implementing Policies
  • Travel Coordination
  • Front Office Support
  • Administrative Support
  • Team Workflow Management

Certification

  • cpr certification

Timeline

Guest Service Agent

Managed facility policies and procedures, ensuring
08.2022 - Current

Student Coordinator

Kiddie Academy
01.2019 - 08.2022

Night Stocker

Safeway
02.2010 - Current

Some College (No Degree) -

Prince George's Community College

High School Diploma -

Eastern High School
  • cpr certification
Raven Green