Raven Griggs Battle
Detroit
Summary
A personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer service representative
Macy's
DEARBORN
10.2022 - Current
- Proficient in handling cash transactions with accuracy and attention to detail.
- Demonstrated ability to consistently provide exceptional customer service.
- Skilled in processing customer transactions efficiently and effectively.
- Capable of resolving customer complaints in a professional and timely manner.
- Experienced in utilizing point-of-sale systems to facilitate sales and transactions.
- Knowledgeable in store inventory management practices.
- Proficient in basic computer skills for data entry and record keeping purposes.
Inbound Sales Representative
Comcast
PLYMOUTH
04.2019 - 08.2022
- Provided quality customer service, providing requested information and resolving complaints.
- Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones.
Shift Manager
La Senza
NOVI
09.2018 - 03.2019
- Daily reconciliations and reports.
- Dealing with customer claims.
- Responsible for daily operations.
- Responsible for maintaining proper handling of daily business cash flow.
- Staffed and phased crew according to business peaks.
Assistant Manager
Body Shop DTW
ROMULUS
05.2015 - 09.2018
- Aid customers in locating merchandise.
- Assisting the General Manager at operational level in the planning and execution of all work related duties.
- Attracting new customers.
- Assist with promotional and marketing activities to drive sales.
- Establish and implement policies, goals, objectives, and procedures for the department.
Sales Associate
World Duty Free Group Detroit Metro Airport
ROMULUS
12.2013 - 05.2015
- Answering customer inquiries and complaints.
- Approach browsing customers and initiate conversations to determine buying preferences.
- Assist customers and advise them of in-store sales/promotions.
- Calculated sales prices and total purchases; received and processed cash and credit card payments.
- Checking daily cash accounts.
- Effective and responsible operation of cash registers, handing cash and credit card facilities.
Education
High School Diploma -
Hamtramck High School
Detroit, MI06.2004
Skills
- Cash handling
- Customer relationship management
- Transaction processing
- Point-of-sale systems
- Inventory management
- Sales techniques
- Inbound/outbound calls
- Time management
- Microsoft Word
- Training delivery
Timeline
Customer service representative
Macy's
10.2022 - Current
Inbound Sales Representative
Comcast
04.2019 - 08.2022
Shift Manager
La Senza
09.2018 - 03.2019
Assistant Manager
Body Shop DTW
05.2015 - 09.2018
Sales Associate
World Duty Free Group Detroit Metro Airport
12.2013 - 05.2015
High School Diploma -
Hamtramck High School