Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Raven Grover

Big Bend

Summary

Dynamic General Manager with a proven track record at Fourteenfoods, excelling in revenue growth and client relationship management. Expert in inventory management and team building, I foster collaboration and drive performance improvements, ensuring exceptional customer experiences while achieving key business objectives. Passionate about mentoring and developing staff to reach their full potential.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Fourteenfoods
Mukwonago
01.2021 - Current
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Created schedules and monitored payroll to remain within budget.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Trained employees on duties, policies and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Recruited, interviewed and hired qualified staff for open positions.

Retail Sales Associate

Kohls Department Store
Muskego
10.2020 - 01.2021
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Promoted special offers and discounts to encourage additional purchases.

Cashier

Pick N Save
Muskego
05.2019 - 08.2020
  • Answered customers' questions and provided information on store procedures or policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped with purchases and signed customers up for rewards program.

Education

High School Diploma -

Mukwonago High
Mukwonago, WI
07-2022

Skills

  • Inventory management
  • Client relationship management
  • Team building
  • Conflict resolution
  • Staff recruitment
  • Performance evaluation
  • Customer service
  • Recruitment
  • Staff development
  • Recipes and menu planning
  • Revenue growth
  • Labor cost controls
  • Hiring and onboarding
  • Training and development
  • Sales tracking
  • Leader
  • Employee scheduling

Affiliations

  • Being outdoors
  • Reading
  • connecting with friends and family

Certification

  • Drivers lisence

Timeline

General Manager

Fourteenfoods
01.2021 - Current

Retail Sales Associate

Kohls Department Store
10.2020 - 01.2021

Cashier

Pick N Save
05.2019 - 08.2020

High School Diploma -

Mukwonago High

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Raven Grover